{"kind":"site_page","canonical_path":"/sites/anthropic.com","markdown_path":"/sites/anthropic.com.md","json_path":"/sites/anthropic.com.json","api_path":"/api/v1/status/anthropic.com","status":{"site":"anthropic.com","overall_health":"degraded","tasks":[{"site":"anthropic.com","task":"customer_support.account_or_billing_help","health":"degraded","aes":75,"outcome_rate":0.75,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://anthropic.com/customer_support.account_or_billing_help/public-preflight-v1","policy_notes":{"public_path":"Anthropic official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","task_family":"support","seo_angle":"Anthropic customer support preflight for AI agents: account gates, handoffs, and case signals","confidence_note":"Official public support/help source was used for a read-only preflight. 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Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://support.anthropic.com/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}}