{"kind":"site-task","row":{"site":"att.com","task":"customer_support.service_or_billing_help","health":"degraded","aes":76,"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.089903-0.990245, and Beta posterior mean 0.567407."},"freshness":{"updated_at":"2026-09-17T15:42:16.332Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://att.com/customer_support.service_or_billing_help/public-preflight-v1","evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-customer_support-50-attcom-customer-supportservice-or-billing-help"],"latest_evidence_id":"top100-customer_support-50-attcom-customer-supportservice-or-billing-help","notes":["Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://www.att.com/support/contact-us/"]},"category":"customer_support"},"siteName":"Att","taskPhrase":"service Or Billing Help","taskTitle":"Customer Support / Service Or Billing Help","categoryTitle":"Customer Support","categoryKey":"customer_support","verdict":"Yes, with a human handoff","tone":"warning","verdictSentence":"Yes, with a human handoff - as of Sep 17, 2026, CrawlDex evidence shows that AI agents can service Or Billing Help on Att with a human handoff. 76% task outcome signal across 2 observations; leading observed condition: Login Required.","citation":{"openingParagraph":"As of Sep 17, 2026, CrawlDex verdict for att.com/customer_support.service_or_billing_help is Yes, with a human handoff (n=2).","sourceLine":"Source: CrawlDex, 2 observations, September 2026 — https://crawldex.com/sites/att.com/customer_support.service_or_billing_help","wordCount":16},"outcomeRate":76,"outcomeSplit":{"success":16,"handoff":45,"partial":15,"blocked":24},"topBlocker":"login_required","bodySections":["attempt","evidence","agent_builders","blockers","handoff","recipe"],"gate":{"indexable":true,"reasons":[],"bodySectionCount":6},"paths":{"canonical":"/sites/att.com/customer_support.service_or_billing_help","markdown":"/sites/att.com/customer_support.service_or_billing_help.md","json":"/sites/att.com/customer_support.service_or_billing_help/data","apiStatus":"/api/v1/status/att.com","apiRecipe":"/api/v1/recipes/att.com/customer_support.service_or_billing_help"},"breadcrumbs":[{"name":"Home","href":"/"},{"name":"Customer Support","href":"/categories/customer_support"},{"name":"Att","href":"/sites/att.com"},{"name":"Customer Support / Service Or Billing Help","href":"/sites/att.com/customer_support.service_or_billing_help"}],"lattice":{"primary":[{"href":"/sites/att.com","label":"Att agent reliability report"},{"href":"/tasks","label":"Browse agent task evidence"},{"href":"/submit","label":"Submit an observation for Att service Or Billing Help"}],"blockers":[{"href":"/blockers/login_required","label":"Websites with Login Required friction"},{"href":"/blockers/human_handoff_required","label":"Websites with Human Handoff Required friction"}],"siblingSites":[{"href":"/sites/cox.com/customer_support.service_or_billing_help","label":"Cox service Or Billing Help report","note":"AES 77"},{"href":"/sites/verizon.com/customer_support.service_or_billing_help","label":"Verizon service Or Billing Help report","note":"AES 77"},{"href":"/sites/optimum.com/customer_support.service_or_billing_help","label":"Optimum service Or Billing Help report","note":"AES 76"},{"href":"/sites/t-mobile.com/customer_support.service_or_billing_help","label":"T Mobile service Or Billing Help report","note":"AES 100"}],"otherSiteTasks":[{"href":"/sites/att.com/account_support.find_login_help_guidance","label":"Att find Login Help Guidance report","note":"AES 80"},{"href":"/sites/att.com/account_support.find_plan_change_guidance","label":"Att find Plan Change Guidance report","note":"AES 80"},{"href":"/sites/att.com/account_support.find_reset_password_guidance","label":"Att find Reset Password Guidance report","note":"AES 80"},{"href":"/sites/att.com/commerce.find_return_policy_guidance","label":"Att find Return Policy Guidance report","note":"AES 80"}],"mesh":[{"href":"/sites/dropbox.com/customer_support.file_or_billing_help","label":"Dropbox file Or Billing Help report","note":"Customer Support evidence"},{"href":"/sites/costco.com/customer_support.order_return_support","label":"Costco order Return Support report","note":"Customer Support evidence"},{"href":"/sites/spectrum.com/customer_support.service_or_billing_help","label":"Spectrum service Or Billing Help report","note":"Customer Support evidence"},{"href":"/sites/verizon.com/customer_support.cancel_service","label":"Verizon cancel service report","note":"Customer Support evidence"}]},"metadata":{"title":"Can an AI agent service Or Billing Help on Att? (September 2026) - CrawlDex","description":"Yes, with a human handoff on Sep 17, 2026: 76% outcome signal across 2 observations for Att service Or Billing Help.","monthYear":"September 2026","lastVerified":"Sep 17, 2026","observations":2},"publisherVoice":{"domain":"att.com","claimed":false,"statement":null,"agents_welcome":null,"entry_urls":[],"support_channels":[],"deprecation_notice":null,"updated_at":null}}