# bestbuy.com

Overall health: constrained

| Task | Health | AES | Confidence | Evidence |
| --- | --- | ---: | --- | ---: |
| commerce.check_return_policy | healthy | 88 | low 0.28 | 2 |
| commerce.cancel_order | constrained | 55 | low 0.27 | 2 |

## Recommended Actions

- Use Best Buy's public policy as a policy preflight before any account-gated return. Gives agents a clean read-only step before order-specific return initiation.
- Gate Best Buy cancellation on order-status visibility. Avoids retry loops on orders that have already shipped or need support.
- Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.