# booking.com

Overall health: constrained

| Task | Health | AES | Confidence | Evidence |
| --- | --- | ---: | --- | ---: |
| travel.cancel_hotel | constrained | 52 | low 0.27 | 2 |

## Recommended Actions

- Require Booking.com property-specific cancellation terms before proceeding. Avoids treating marketplace-level guidance as a reservation-level refund rule.
- Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.