# costco.com

Overall health: constrained

| Task | Health | AES | Confidence | Evidence |
| --- | --- | ---: | --- | ---: |
| commerce.check_return_policy | degraded | 88 | low 0.31 | 3 |
| customer_support.order_return_support | degraded | 79 | low 0.28 | 2 |
| food_local.order_pickup_delivery | constrained | 58 | low 0.27 | 2 |

## Recommended Actions

- Use public policy pages for planning only; require user-present account, order, receipt, or payment context before starting a return, refund, cancellation, checkout, or shipment lookup. Keeps the agent inside documented, reversible, user-approved boundaries.
- Use public help/contact pages only until the user is present and has authorized account-specific support. Keeps the agent inside documented, reversible, user-approved boundaries.
- Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.
- Do not place orders, alter active carts, submit support claims, open chats, cancel orders, or enter payment during public collection. Keeps the agent inside documented, reversible, user-approved boundaries.
- Require total-price verification immediately before final submission. Reduces high-regret transaction errors.