{"kind":"site-task","row":{"site":"coursera.org","task":"customer_support.course_or_billing_help","health":"degraded","aes":73,"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.083155-0.987745, and Beta posterior mean 0.55963."},"freshness":{"updated_at":"2026-07-29T11:52:57.544Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://coursera.org/customer_support.course_or_billing_help/public-preflight-v1","evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-customer_support-96-courseraorg-customer-supportcourse-or-billing-help"],"latest_evidence_id":"top100-customer_support-96-courseraorg-customer-supportcourse-or-billing-help","notes":["Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://www.coursera.support/s/learner-help-center"]},"category":"customer_support"},"siteName":"Coursera","taskPhrase":"course Or Billing Help","taskTitle":"Customer Support / Course Or Billing Help","categoryTitle":"Customer Support","categoryKey":"customer_support","verdict":"Yes, with a human handoff","tone":"warning","verdictSentence":"Yes, with a human handoff - as of Jul 29, 2026, CrawlDex evidence shows that AI agents can course Or Billing Help on Coursera with a human handoff. 73% task outcome signal across 2 observations; leading observed condition: Login Required.","citation":{"openingParagraph":"As of Jul 29, 2026, CrawlDex verdict for coursera.org/customer_support.course_or_billing_help is Yes, with a human handoff (n=2).","sourceLine":"Source: CrawlDex, 2 observations, July 2026 — https://crawldex.com/sites/coursera.org/customer_support.course_or_billing_help","wordCount":16},"outcomeRate":73,"outcomeSplit":{"success":15,"handoff":44,"partial":15,"blocked":26},"topBlocker":"login_required","bodySections":["attempt","evidence","agent_builders","blockers","handoff","recipe"],"gate":{"indexable":true,"reasons":[],"bodySectionCount":6},"paths":{"canonical":"/sites/coursera.org/customer_support.course_or_billing_help","markdown":"/sites/coursera.org/customer_support.course_or_billing_help.md","json":"/sites/coursera.org/customer_support.course_or_billing_help/data","apiStatus":"/api/v1/status/coursera.org","apiRecipe":"/api/v1/recipes/coursera.org/customer_support.course_or_billing_help"},"breadcrumbs":[{"name":"Home","href":"/"},{"name":"Customer Support","href":"/categories/customer_support"},{"name":"Coursera","href":"/sites/coursera.org"},{"name":"Customer Support / Course Or Billing Help","href":"/sites/coursera.org/customer_support.course_or_billing_help"}],"lattice":{"primary":[{"href":"/sites/coursera.org","label":"Coursera agent reliability report"},{"href":"/tasks","label":"Browse agent task evidence"},{"href":"/submit","label":"Submit an observation for Coursera course Or Billing Help"}],"blockers":[{"href":"/blockers/login_required","label":"Websites with Login Required friction"},{"href":"/blockers/human_handoff_required","label":"Websites with Human Handoff Required friction"}],"siblingSites":[],"otherSiteTasks":[{"href":"/sites/coursera.org/education.request_refund","label":"Coursera request Refund report","note":"AES 83"},{"href":"/sites/coursera.org/subscriptions.cancel","label":"Coursera cancel a subscription report","note":"AES 80"},{"href":"/sites/coursera.org/account_support.find_login_help_guidance","label":"Coursera find Login Help Guidance report","note":"AES 80"},{"href":"/sites/coursera.org/customer_support.find_public_help_guidance","label":"Coursera find Public Help Guidance report","note":"AES 80"}],"mesh":[{"href":"/sites/verizon.com/customer_support.service_or_billing_help","label":"Verizon service Or Billing Help report","note":"Customer Support evidence"},{"href":"/sites/cox.com/customer_support.service_or_billing_help","label":"Cox service Or Billing Help report","note":"Customer Support evidence"},{"href":"/sites/github.com/customer_support.repo_or_billing_help","label":"Github repo Or Billing Help report","note":"Customer Support evidence"},{"href":"/sites/optimum.com/customer_support.service_or_billing_help","label":"Optimum service Or Billing Help report","note":"Customer Support evidence"}]},"metadata":{"title":"Can an AI agent course Or Billing Help on Coursera? (July 2026) - CrawlDex","description":"Yes, with a human handoff on Jul 29, 2026: 73% outcome signal across 2 observations for Coursera course Or Billing Help.","monthYear":"July 2026","lastVerified":"Jul 29, 2026","observations":2},"publisherVoice":{"domain":"coursera.org","claimed":false,"statement":null,"agents_welcome":null,"entry_urls":[],"support_channels":[],"deprecation_notice":null,"updated_at":null}}