{"kind":"site_page","canonical_path":"/sites/cvs.com","markdown_path":"/sites/cvs.com.md","json_path":"/sites/cvs.com.json","api_path":"/api/v1/status/cvs.com","status":{"site":"cvs.com","overall_health":"constrained","tasks":[{"site":"cvs.com","task":"commerce.check_return_policy","health":"degraded","aes":85,"outcome_rate":0.85,"known_blockers":["login_required"],"recipe_uri":"recipe://cvs.com/commerce.check_return_policy/public-preflight-v1","policy_notes":{"public_path":"Official public return, refund, order-help, buyer-protection, or tracking page -> read policy, exceptions, account/order requirements, and self-service entry points; stop before any account, cart, label, refund, cancellation, or payment action.","task_family":"return","seo_angle":"CVS returns and refunds: AI agent preflight checklist","confidence_note":"Official public policy/help page was used for a read-only preflight. Item-specific and order-specific outcomes still require a user-present canary.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.111796-0.996096, and Beta posterior mean 0.590741."},"freshness":{"updated_at":"2026-06-09T05:28:32.194Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-commerce-31-cvscom-commercecheck-return-policy"],"latest_evidence_id":"top100-commerce-31-cvscom-commercecheck-return-policy","notes":["Official public policy/help page was used for a read-only preflight. Item-specific and order-specific outcomes still require a user-present canary.","Source: https://www.cvs.com/help/help_subtopic_details.jsp?subtopicName=Returns+and+Refunds&topicid=200018"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":73,"sample_size":2,"rationale":"Derived from AES 85 and observed friction for reachability."},{"key":"navigability","score":85,"sample_size":2,"rationale":"Derived from AES 85 and observed friction for navigability."},{"key":"task_completability","score":85,"sample_size":2,"rationale":"Derived from AES 85 and observed friction for task_completability."},{"key":"transactability","score":85,"sample_size":2,"rationale":"Derived from AES 85 and observed friction for transactability."},{"key":"recoverability","score":85,"sample_size":2,"rationale":"Derived from AES 85 and observed friction for recoverability."},{"key":"policy_parseability","score":85,"sample_size":2,"rationale":"Derived from AES 85 and observed friction for policy_parseability."},{"key":"trust_safety","score":85,"sample_size":2,"rationale":"Derived from AES 85 and observed friction for trust_safety."},{"key":"efficiency","score":85,"sample_size":2,"rationale":"Derived from AES 85 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public policy pages for planning only; require user-present account, order, receipt, or payment context before starting a return, refund, cancellation, checkout, or shipment lookup.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."}]},{"site":"cvs.com","task":"food_local.order_pickup_delivery","health":"constrained","aes":57,"outcome_rate":0.57,"known_blockers":["dynamic_dom_unstable","hidden_fee","login_required","payment_3ds_user_present"],"recipe_uri":"recipe://cvs.com/food_local.order_pickup_delivery/public-preflight-v1","policy_notes":{"public_path":"Official public order, menu, delivery, pickup, or help page -> identify location/address/menu/order context and availability cues; stop before cart mutation, account sign-in, payment, place order, support chat, cancellation, or refund submission.","task_family":"lookup","seo_angle":"CVS Pharmacy Delivery ordering and delivery: AI agent preflight checklist","confidence_note":"Official public order/menu/delivery/help page was used as a read-only preflight source. No cart, checkout, live order, delivery, support, or refund action was performed.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.051629-0.96995, and Beta posterior mean 0.518148."},"freshness":{"updated_at":"2026-06-09T05:28:32.194Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-food_local-24-cvscom-food-localorder-pickup-delivery"],"latest_evidence_id":"top100-food_local-24-cvscom-food-localorder-pickup-delivery","notes":["Official public order/menu/delivery/help page was used as a read-only preflight source. No cart, checkout, live order, delivery, support, or refund action was performed.","Source: https://www.cvs.com/store-locator/landing"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":45,"sample_size":2,"rationale":"Derived from AES 57 and observed friction for reachability."},{"key":"navigability","score":57,"sample_size":2,"rationale":"Derived from AES 57 and observed friction for navigability."},{"key":"task_completability","score":57,"sample_size":2,"rationale":"Derived from AES 57 and observed friction for task_completability."},{"key":"transactability","score":33,"sample_size":2,"rationale":"Derived from AES 57 and observed friction for transactability."},{"key":"recoverability","score":57,"sample_size":2,"rationale":"Derived from AES 57 and observed friction for recoverability."},{"key":"policy_parseability","score":57,"sample_size":2,"rationale":"Derived from AES 57 and observed friction for policy_parseability."},{"key":"trust_safety","score":33,"sample_size":2,"rationale":"Derived from AES 57 and observed friction for trust_safety."},{"key":"efficiency","score":57,"sample_size":2,"rationale":"Derived from AES 57 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Do not place orders, alter active carts, submit support claims, open chats, cancel orders, or enter payment during public collection.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"high","actor":"agent","action":"Require total-price verification immediately before final submission.","expected_impact":"Reduces high-regret transaction errors."}]}],"incidents":[],"confidence":{"score":0.28,"level":"low","sample_size":4,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T05:28:32.194Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":4,"source_tiers":["public_web_observation"],"evidence_ids":["top100-commerce-31-cvscom-commercecheck-return-policy","top100-food_local-24-cvscom-food-localorder-pickup-delivery"],"latest_evidence_id":"top100-food_local-24-cvscom-food-localorder-pickup-delivery","notes":["Official public policy/help page was used for a read-only preflight. Item-specific and order-specific outcomes still require a user-present canary.","Source: https://www.cvs.com/help/help_subtopic_details.jsp?subtopicName=Returns+and+Refunds&topicid=200018","Official public order/menu/delivery/help page was used as a read-only preflight source. No cart, checkout, live order, delivery, support, or refund action was performed.","Source: https://www.cvs.com/store-locator/landing"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public policy pages for planning only; require user-present account, order, receipt, or payment context before starting a return, refund, cancellation, checkout, or shipment lookup.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"high","actor":"agent","action":"Do not place orders, alter active carts, submit support claims, open chats, cancel orders, or enter payment during public collection.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"high","actor":"agent","action":"Require total-price verification immediately before final submission.","expected_impact":"Reduces high-regret transaction errors."}]}}