# cvs.com / commerce.check_return_policy

Health: degraded
AES: 85
Confidence: low 0.28
Freshness: 0d

## Recipe

Status: active
URI: recipe://cvs.com/commerce.check_return_policy/public-preflight-v1

1. Open the documented public path for CVS: Official public return, refund, order-help, buyer-protection, or tracking page -> read policy, exceptions, account/order requirements, and self-service entry points; stop before any account, cart, label, refund, cancellation, or payment action.
2. Check the listed blockers and policy constraints before entering account, payment, booking, or cancellation state.
3. Stop before any irreversible or user-sensitive action and ask for explicit approval.

## Human Approval

Keep the user present for authentication. Do not request, store, or replay credentials or one-time codes.

## Do Not Cross

- Use public policy pages for planning only; require user-present account, order, receipt, or payment context before starting a return, refund, cancellation, checkout, or shipment lookup.
- Do not submit forms, generate labels, request refunds, cancel orders, place orders, change carts, or accept offers during public collection.

## Success Signals

- Return or refund window visible
- Exception categories visible
- Account/order requirements identified
- Refund, label, email, or order-status signal identified for future canary

## Blockers

- login_required

## Recommended Actions

- Use public policy pages for planning only; require user-present account, order, receipt, or payment context before starting a return, refund, cancellation, checkout, or shipment lookup. Keeps the agent inside documented, reversible, user-approved boundaries.