# duolingo.com

Overall health: degraded

| Task | Health | AES | Confidence | Evidence |
| --- | --- | ---: | --- | ---: |
| subscriptions.cancel | degraded | 79 | low 0.28 | 2 |
| education.cancel_subscription | degraded | 72 | low 0.30 | 3 |

## Recommended Actions

- Use only official public policy/help pages until the user is present and authenticated. Keeps the agent inside documented, reversible, user-approved boundaries.
- Keep the user present for any login, identity verification, or payment step. Keeps the agent inside documented, reversible, user-approved boundaries.
- Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.