CrawlDex
Preflight detail

ebay.com

commerce.return

degraded recipe://commerce.return/ebay-return-item/v1
Hold / Collect evidence first

Do not trust this route yet

The current evidence set is too thin for a confident agent decision.

Next: Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
65AES
65% outcome rate
Evidence and trust

low trust

32%
basisBased on 2 evidence samples from catalog reporters.2
sourceSources: public web observation.
nextTreat this as directional until trusted canaries or operator reports arrive.
Confidence low 28%
Evidence 2 public web observation
Freshness 0d fresh
Blockers 2 known friction
Recipe

Locate the purchase or guest order email, prepare return reason/evidence, and capture seller-response requirements before submission.

active
recipe://commerce.return/ebay-return-item/v1
  1. Open the official public source page and verify the current task path before acting. Source URL, page title, and task-specific branch are captured.
  2. Enter the task surface only after matching the user's goal to the documented path. Required identity, payment, policy, or JavaScript gate is visible.
  3. Stop at any irreversible, paid, or account-mutating step until the user approves. Final-state language and user approval are captured.
Dimension scores

Why the route scores this way

reachability 53
navigability 65
task completability 53
transactability 65
recoverability 53
policy parseability 65
trust safety 65
efficiency 53
Issue flags

Known blockers

login_requiredhuman_handoff_required
Policy notes
observation methodpublic official help or docs page
observation date2026-06-09
return pathpurchase history or guest confirmation email return item
seller branchingseller response and policy dependent
guest dependencyconfirmation email required
source urlshttps://www.ebay.com/help/buying/returns-refunds/returning-item/index app.html?id=4041&srcAppId=1 | https://www.ebay.com/help/returning-item/buying/returning-items-bought-guest/returns-refunds?id=4065
Recommended actions

Remediation queue

  • mediumagent
    Model eBay returns as seller-mediated rather than purely self-service. Prevents agents from expecting immediate autonomous return completion.
  • mediumagent
    Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.
Agent handoff

Copy this into an agent runbook

commerce.return
Before attempting commerce.return on ebay.com, check CrawlDex. Current verdict: Collect evidence first. Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
curl -sS -X POST /api/v1/preflight \
  -H 'content-type: application/json' \
  -d '{"site":"ebay.com","task":"commerce.return","agent_profile":{"stack":"browser-use","browser_runtime":"playwright"}}'
Preflight contract 
{
  "site": "ebay.com",
  "task": "commerce.return",
  "agent_profile": {
    "stack": "browser-use",
    "browser_runtime": "playwright"
  }
}