{"kind":"site_page","canonical_path":"/sites/enterprise.com","markdown_path":"/sites/enterprise.com.md","json_path":"/sites/enterprise.com.json","api_path":"/api/v1/status/enterprise.com","status":{"site":"enterprise.com","overall_health":"blocked","tasks":[{"site":"enterprise.com","task":"travel.modify_car_rental","health":"blocked","aes":75,"outcome_rate":0.75,"known_blockers":["login_required","price_mismatch"],"recipe_uri":"recipe://enterprise.com/travel.modify_car_rental/public-preflight-v1","policy_notes":{"public_path":"Official reservation lookup or modify/cancel page shows how to retrieve, adjust, or cancel a rental-car reservation before confirmation.","task_family":"cancel","seo_angle":"Enterprise Rent-A-Car Car Rental Changes: Public Preflight for AI Agents","confidence_note":"Official reservation pages identify the task path; final rates and fees can change after authenticated or confirmation-number lookup.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.087624-0.989442, and Beta posterior mean 0.564815."},"freshness":{"updated_at":"2026-06-09T05:28:32.205Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-travel-16-enterprisecom-travelmodify-car-rental"],"latest_evidence_id":"top100-travel-16-enterprisecom-travelmodify-car-rental","notes":["Official reservation pages identify the task path; final rates and fees can change after authenticated or confirmation-number lookup.","Source: https://www.enterprise.com/en/help/faqs.html"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":63,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for reachability."},{"key":"navigability","score":75,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for navigability."},{"key":"task_completability","score":75,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for task_completability."},{"key":"transactability","score":63,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for transactability."},{"key":"recoverability","score":75,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for recoverability."},{"key":"policy_parseability","score":75,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for policy_parseability."},{"key":"trust_safety","score":63,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for trust_safety."},{"key":"efficiency","score":75,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Do not reserve, cancel, add insurance, or accept a new rate without explicit user approval.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"high","actor":"agent","action":"Require total-price verification immediately before final submission.","expected_impact":"Reduces high-regret transaction errors."}]},{"site":"enterprise.com","task":"customer_support.rental_car_help","health":"degraded","aes":77,"outcome_rate":0.77,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://enterprise.com/customer_support.rental_car_help/public-preflight-v1","policy_notes":{"public_path":"Enterprise official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","task_family":"support","seo_angle":"Enterprise customer support preflight for AI agents: account gates, handoffs, and case signals","confidence_note":"Official public support/help source was used for a read-only preflight. 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Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://www.enterprise.com/en/help.html"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":65,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for reachability."},{"key":"navigability","score":77,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for navigability."},{"key":"task_completability","score":65,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for task_completability."},{"key":"transactability","score":77,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for transactability."},{"key":"recoverability","score":65,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for recoverability."},{"key":"policy_parseability","score":77,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for policy_parseability."},{"key":"trust_safety","score":77,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for trust_safety."},{"key":"efficiency","score":65,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[{"id":"incident_enterprise_com_travel_modify_car_rental","task":"travel.modify_car_rental","severity":"high","opened_at":"2026-06-09T05:28:32.205Z","status":"open","summary":"Blocking friction observed for travel.modify_car_rental: login_required, price_mismatch"}],"confidence":{"score":0.28,"level":"low","sample_size":4,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T05:28:32.205Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":4,"source_tiers":["public_web_observation"],"evidence_ids":["top100-travel-16-enterprisecom-travelmodify-car-rental","top100-customer_support-32-enterprisecom-customer-supportrental-car-help"],"latest_evidence_id":"top100-customer_support-32-enterprisecom-customer-supportrental-car-help","notes":["Official reservation pages identify the task path; final rates and fees can change after authenticated or confirmation-number lookup.","Source: https://www.enterprise.com/en/help/faqs.html","Official public support/help source was used for a read-only preflight. 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