CrawlDex
Preflight detail

etsy.com

commerce.return

constrained recipe://commerce.return/etsy-return-exchange/v1
Hold / Collect evidence first

Do not trust this route yet

The current evidence set is too thin for a confident agent decision.

Next: Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
55AES
55% outcome rate
Evidence and trust

low trust

32%
basisBased on 2 evidence samples from catalog reporters.2
sourceSources: public web observation.
nextTreat this as directional until trusted canaries or operator reports arrive.
Confidence low 27%
Evidence 2 public web observation
Freshness 0d fresh
Blockers 2 known friction
Recipe

Read seller policy, prepare a seller message or case evidence, and stop before submitting claims or escalation.

active
recipe://commerce.return/etsy-return-exchange/v1
  1. Open the official public source page and verify the current task path before acting. Source URL, page title, and task-specific branch are captured.
  2. Enter the task surface only after matching the user's goal to the documented path. Required identity, payment, policy, or JavaScript gate is visible.
  3. Stop at any irreversible, paid, or account-mutating step until the user approves. Final-state language and user approval are captured.
Dimension scores

Why the route scores this way

reachability 43
navigability 55
task completability 43
transactability 55
recoverability 43
policy parseability 55
trust safety 55
efficiency 43
Issue flags

Known blockers

human_handoff_requiredlogin_required
Policy notes
observation methodpublic official help or docs page
observation date2026-06-09
return pathpurchases help with order message seller or case
seller policyseller managed return decision
guest case dependencyguest order may need account linking
source urlshttps://help.etsy.com/hc/en-us/articles/115015440807-How-to-Return-or-Exchange-an-Item-on-Etsy | https://help.etsy.com/hc/en-gb/articles/4402660818583-How-to-Get-Help-with-An-Order
Recommended actions

Remediation queue

  • mediumagent
    Treat Etsy returns as seller-mediated support flows. Keeps agents from over-automating marketplace dispute language.
  • mediumagent
    Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.
Agent handoff

Copy this into an agent runbook

commerce.return
Before attempting commerce.return on etsy.com, check CrawlDex. Current verdict: Collect evidence first. Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
curl -sS -X POST /api/v1/preflight \
  -H 'content-type: application/json' \
  -d '{"site":"etsy.com","task":"commerce.return","agent_profile":{"stack":"browser-use","browser_runtime":"playwright"}}'
Preflight contract 
{
  "site": "etsy.com",
  "task": "commerce.return",
  "agent_profile": {
    "stack": "browser-use",
    "browser_runtime": "playwright"
  }
}