{"kind":"site-task","row":{"site":"express-scripts.com","category":"reported","task":"customer_support.find_contact_guidance","health":"degraded","aes":80,"confidence":{"score":0.33,"level":"low","sample_size":1,"rationale":"Confidence reflects 0.42 effective weight, Wilson bounds 0.063015-0.995814, and Beta posterior mean 0.551821."},"freshness":{"updated_at":"2026-06-29T05:30:37.190Z","age_days":0.2,"status":"fresh","rationale":"Latest evidence is 0.2 days old."},"known_blockers":["public_url_verified","login_required_for_final_action","payment_or_fee_context","final_action_requires_human"],"recipe_uri":null},"siteName":"Express Scripts","taskPhrase":"find Contact Guidance","taskTitle":"Customer Support / Find Contact Guidance","categoryTitle":"Reported","categoryKey":"reported","verdict":"Yes, with a human handoff","tone":"warning","verdictSentence":"Yes, with a human handoff - as of Jun 29, 2026, AI agents can find Contact Guidance on Express Scripts. 80% task outcome signal across 1 observations; main blocker: Public Url Verified.","outcomeRate":80,"outcomeSplit":{"success":19,"handoff":46,"partial":15,"blocked":20},"topBlocker":"public_url_verified","bodySections":["attempt","evidence","agent_builders","blockers","handoff"],"gate":{"indexable":true,"reasons":[],"bodySectionCount":5},"paths":{"canonical":"/sites/express-scripts.com/customer_support.find_contact_guidance","markdown":"/sites/express-scripts.com/customer_support.find_contact_guidance.md","json":"/sites/express-scripts.com/customer_support.find_contact_guidance/data","apiStatus":"/api/v1/status/express-scripts.com","apiRecipe":"/api/v1/recipes/express-scripts.com/customer_support.find_contact_guidance"},"breadcrumbs":[{"name":"Home","href":"/"},{"name":"Reported","href":"/categories/reported"},{"name":"Express Scripts","href":"/sites/express-scripts.com"},{"name":"Customer Support / Find Contact Guidance","href":"/sites/express-scripts.com/customer_support.find_contact_guidance"}],"lattice":{"primary":[{"href":"/tasks/customer_support.find_contact_guidance","label":"All sites where agents find Contact Guidance"},{"href":"/sites/express-scripts.com","label":"Express Scripts agent reliability report"},{"href":"/categories/reported","label":"Reported agent task category"},{"href":"/rankings/customer_support.find_contact_guidance","label":"Best and worst sites to find Contact Guidance"},{"href":"/submit","label":"Submit an observation for Express Scripts find Contact Guidance"}],"blockers":[{"href":"/blockers/public_url_verified","label":"Websites with Public Url Verified friction"},{"href":"/blockers/login_required_for_final_action","label":"Websites with Login Required For Final Action friction"},{"href":"/blockers/payment_or_fee_context","label":"Websites with Payment Or Fee Context friction"},{"href":"/blockers/final_action_requires_human","label":"Websites with Final Action Requires Human friction"}],"siblingSites":[{"href":"/sites/abcnews.go.com/customer_support.find_contact_guidance","label":"Abcnews find Contact Guidance report","note":"AES 80"},{"href":"/sites/aetna.com/customer_support.find_contact_guidance","label":"Aetna find Contact Guidance report","note":"AES 80"},{"href":"/sites/apnews.com/customer_support.find_contact_guidance","label":"Apnews find Contact Guidance report","note":"AES 80"},{"href":"/sites/bankofamerica.com/customer_support.find_contact_guidance","label":"Bankofamerica find Contact Guidance report","note":"AES 80"}],"otherSiteTasks":[{"href":"/sites/express-scripts.com/healthcare_admin.find_pharmacy_guidance","label":"Express Scripts find Pharmacy Guidance report","note":"AES 80"},{"href":"/sites/express-scripts.com/healthcare_admin.refill_prescription","label":"Express Scripts refill prescription report","note":"AES 80"}]},"metadata":{"title":"Can an AI agent find Contact Guidance on Express Scripts? (June 2026) - CrawlDex","description":"Yes, with a human handoff on Jun 29, 2026: 80% outcome signal across 1 observations for Express Scripts find Contact Guidance.","monthYear":"June 2026","lastVerified":"Jun 29, 2026","observations":1}}