{"kind":"site_page","canonical_path":"/sites/grubhub.com","markdown_path":"/sites/grubhub.com.md","json_path":"/sites/grubhub.com.json","api_path":"/api/v1/status/grubhub.com","status":{"site":"grubhub.com","overall_health":"degraded","tasks":[{"site":"grubhub.com","task":"customer_support.order_issue","health":"degraded","aes":79,"outcome_rate":0.79,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://grubhub.com/customer_support.order_issue/public-preflight-v1","policy_notes":{"public_path":"Grubhub official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","task_family":"support","seo_angle":"Grubhub customer support preflight for AI agents: account gates, handoffs, and case signals","confidence_note":"Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.096922-0.992473, and Beta posterior mean 0.575185."},"freshness":{"updated_at":"2026-06-09T05:36:36.996Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-customer_support-15-grubhubcom-customer-supportorder-issue"],"latest_evidence_id":"top100-customer_support-15-grubhubcom-customer-supportorder-issue","notes":["Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://www.grubhub.com/help/contact-us"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":67,"sample_size":2,"rationale":"Derived from AES 79 and observed friction for reachability."},{"key":"navigability","score":79,"sample_size":2,"rationale":"Derived from AES 79 and observed friction for navigability."},{"key":"task_completability","score":67,"sample_size":2,"rationale":"Derived from AES 79 and observed friction for task_completability."},{"key":"transactability","score":79,"sample_size":2,"rationale":"Derived from AES 79 and observed friction for transactability."},{"key":"recoverability","score":67,"sample_size":2,"rationale":"Derived from AES 79 and observed friction for recoverability."},{"key":"policy_parseability","score":79,"sample_size":2,"rationale":"Derived from AES 79 and observed friction for policy_parseability."},{"key":"trust_safety","score":79,"sample_size":2,"rationale":"Derived from AES 79 and observed friction for trust_safety."},{"key":"efficiency","score":67,"sample_size":2,"rationale":"Derived from AES 79 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]},{"site":"grubhub.com","task":"food_local.order_pickup_delivery","health":"degraded","aes":66,"outcome_rate":0.66,"known_blockers":["login_required","human_handoff_required","dynamic_dom_unstable"],"recipe_uri":"recipe://grubhub.com/food_local.order_pickup_delivery/public-preflight-v1","policy_notes":{"public_path":"Official public order, menu, delivery, pickup, or help page -> identify location/address/menu/order context and availability cues; stop before cart mutation, account sign-in, payment, place order, support chat, cancellation, or refund submission.","task_family":"lookup","seo_angle":"Grubhub ordering and delivery: AI agent preflight checklist","confidence_note":"Official public order/menu/delivery/help page was used as a read-only preflight source. No cart, checkout, live order, delivery, support, or refund action was performed.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.068449-0.980873, and Beta posterior mean 0.541481."},"freshness":{"updated_at":"2026-06-09T05:36:36.996Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-food_local-4-grubhubcom-food-localorder-pickup-delivery"],"latest_evidence_id":"top100-food_local-4-grubhubcom-food-localorder-pickup-delivery","notes":["Official public order/menu/delivery/help page was used as a read-only preflight source. No cart, checkout, live order, delivery, support, or refund action was performed.","Source: https://www.grubhub.com/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":54,"sample_size":2,"rationale":"Derived from AES 66 and observed friction for reachability."},{"key":"navigability","score":66,"sample_size":2,"rationale":"Derived from AES 66 and observed friction for navigability."},{"key":"task_completability","score":54,"sample_size":2,"rationale":"Derived from AES 66 and observed friction for task_completability."},{"key":"transactability","score":66,"sample_size":2,"rationale":"Derived from AES 66 and observed friction for transactability."},{"key":"recoverability","score":54,"sample_size":2,"rationale":"Derived from AES 66 and observed friction for recoverability."},{"key":"policy_parseability","score":66,"sample_size":2,"rationale":"Derived from AES 66 and observed friction for policy_parseability."},{"key":"trust_safety","score":66,"sample_size":2,"rationale":"Derived from AES 66 and observed friction for trust_safety."},{"key":"efficiency","score":54,"sample_size":2,"rationale":"Derived from AES 66 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Do not place orders, alter active carts, submit support claims, open chats, cancel orders, or enter payment during public collection.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.28,"level":"low","sample_size":4,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T05:36:36.996Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":4,"source_tiers":["public_web_observation"],"evidence_ids":["top100-customer_support-15-grubhubcom-customer-supportorder-issue","top100-food_local-4-grubhubcom-food-localorder-pickup-delivery"],"latest_evidence_id":"top100-food_local-4-grubhubcom-food-localorder-pickup-delivery","notes":["Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://www.grubhub.com/help/contact-us","Official public order/menu/delivery/help page was used as a read-only preflight source. No cart, checkout, live order, delivery, support, or refund action was performed.","Source: https://www.grubhub.com/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."},{"priority":"medium","actor":"agent","action":"Do not place orders, alter active carts, submit support claims, open chats, cancel orders, or enter payment during public collection.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."}]}}