# grubhub.com

Overall health: degraded

| Task | Health | AES | Confidence | Evidence |
| --- | --- | ---: | --- | ---: |
| customer_support.order_issue | degraded | 79 | low 0.28 | 2 |
| food_local.order_pickup_delivery | degraded | 66 | low 0.28 | 2 |

## Recommended Actions

- Use public help/contact pages only until the user is present and has authorized account-specific support. Keeps the agent inside documented, reversible, user-approved boundaries.
- Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.
- Do not place orders, alter active carts, submit support claims, open chats, cancel orders, or enter payment during public collection. Keeps the agent inside documented, reversible, user-approved boundaries.