{"kind":"site_page","canonical_path":"/sites/hilton.com","markdown_path":"/sites/hilton.com.md","json_path":"/sites/hilton.com.json","api_path":"/api/v1/status/hilton.com","status":{"site":"hilton.com","overall_health":"degraded","tasks":[{"site":"hilton.com","task":"travel.manage_hotel_reservation","health":"degraded","aes":82,"outcome_rate":0.82,"known_blockers":["login_required","2fa_user_present"],"recipe_uri":"recipe://hilton.com/travel.manage_hotel_reservation/public-preflight-v1","policy_notes":{"public_path":"Official reservation lookup, find-reservation, or help page exposes the path to review hotel booking details, cancellation windows, and modification options.","task_family":"cancel","seo_angle":"Hilton Hotel Reservations: AI Agent Cancellation and Lookup Preflight","confidence_note":"Official pages make the booking-management surface clear; property-specific terms require a reservation lookup.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.104218-0.994425, and Beta posterior mean 0.582963."},"freshness":{"updated_at":"2026-06-09T05:36:36.996Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-travel-8-hiltoncom-travelmanage-hotel-reservation"],"latest_evidence_id":"top100-travel-8-hiltoncom-travelmanage-hotel-reservation","notes":["Official pages make the booking-management surface clear; property-specific terms require a reservation lookup.","Source: https://help.hilton.com/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":70,"sample_size":2,"rationale":"Derived from AES 82 and observed friction for reachability."},{"key":"navigability","score":82,"sample_size":2,"rationale":"Derived from AES 82 and observed friction for navigability."},{"key":"task_completability","score":82,"sample_size":2,"rationale":"Derived from AES 82 and observed friction for task_completability."},{"key":"transactability","score":82,"sample_size":2,"rationale":"Derived from AES 82 and observed friction for transactability."},{"key":"recoverability","score":82,"sample_size":2,"rationale":"Derived from AES 82 and observed friction for recoverability."},{"key":"policy_parseability","score":82,"sample_size":2,"rationale":"Derived from AES 82 and observed friction for policy_parseability."},{"key":"trust_safety","score":82,"sample_size":2,"rationale":"Derived from AES 82 and observed friction for trust_safety."},{"key":"efficiency","score":70,"sample_size":2,"rationale":"Derived from AES 82 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Do not cancel, modify dates, redeem points, or add payment without explicit user approval.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."}]},{"site":"hilton.com","task":"customer_support.reservation_or_loyalty_help","health":"degraded","aes":78,"outcome_rate":0.78,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://hilton.com/customer_support.reservation_or_loyalty_help/public-preflight-v1","policy_notes":{"public_path":"Hilton official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","task_family":"support","seo_angle":"Hilton customer support preflight for AI agents: account gates, handoffs, and case signals","confidence_note":"Official public support/help source was used for a read-only preflight. 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