# hilton.com

Overall health: degraded

| Task | Health | AES | Confidence | Evidence |
| --- | --- | ---: | --- | ---: |
| travel.manage_hotel_reservation | degraded | 82 | low 0.28 | 2 |
| customer_support.reservation_or_loyalty_help | degraded | 78 | low 0.28 | 2 |

## Recommended Actions

- Do not cancel, modify dates, redeem points, or add payment without explicit user approval. Keeps the agent inside documented, reversible, user-approved boundaries.
- Use public help/contact pages only until the user is present and has authorized account-specific support. Keeps the agent inside documented, reversible, user-approved boundaries.
- Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.