# ikea.com

Overall health: degraded

| Task | Health | AES | Confidence | Evidence |
| --- | --- | ---: | --- | ---: |
| commerce.check_return_policy | degraded | 74 | low 0.28 | 2 |
| commerce.find_delivery_service_info | unknown | n/a | low 0.15 | 0 |
| customer_support.order_or_delivery_issue_lookup | unknown | n/a | low 0.15 | 0 |

## Recommended Actions

- Use public policy pages for planning only; require user-present account, order, receipt, or payment context before starting a return, refund, cancellation, checkout, or shipment lookup. Keeps the agent inside documented, reversible, user-approved boundaries.
- Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.