{"kind":"site-task","row":{"site":"kroger.com","task":"customer_support.grocery_order_support","health":"degraded","aes":78,"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.094552-0.991761, and Beta posterior mean 0.572593."},"freshness":{"updated_at":"2026-09-18T07:04:52.640Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://kroger.com/customer_support.grocery_order_support/public-preflight-v1","evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-customer_support-16-krogercom-customer-supportgrocery-order-support"],"latest_evidence_id":"top100-customer_support-16-krogercom-customer-supportgrocery-order-support","notes":["Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://www.kroger.com/hc/help/contact-us"]},"category":"customer_support"},"siteName":"Kroger","taskPhrase":"grocery Order Support","taskTitle":"Customer Support / Grocery Order Support","categoryTitle":"Customer Support","categoryKey":"customer_support","verdict":"Yes, with a human handoff","tone":"warning","verdictSentence":"Yes, with a human handoff - as of Sep 18, 2026, CrawlDex evidence shows that AI agents can grocery Order Support on Kroger with a human handoff. 78% task outcome signal across 2 observations; leading observed condition: Login Required.","citation":{"openingParagraph":"As of Sep 18, 2026, CrawlDex verdict for kroger.com/customer_support.grocery_order_support is Yes, with a human handoff (n=2).","sourceLine":"Source: CrawlDex, 2 observations, September 2026 — https://crawldex.com/sites/kroger.com/customer_support.grocery_order_support","wordCount":16},"outcomeRate":78,"outcomeSplit":{"success":18,"handoff":45,"partial":15,"blocked":22},"topBlocker":"login_required","bodySections":["attempt","evidence","agent_builders","blockers","handoff","recipe"],"gate":{"indexable":true,"reasons":[],"bodySectionCount":6},"paths":{"canonical":"/sites/kroger.com/customer_support.grocery_order_support","markdown":"/sites/kroger.com/customer_support.grocery_order_support.md","json":"/sites/kroger.com/customer_support.grocery_order_support/data","apiStatus":"/api/v1/status/kroger.com","apiRecipe":"/api/v1/recipes/kroger.com/customer_support.grocery_order_support"},"breadcrumbs":[{"name":"Home","href":"/"},{"name":"Customer Support","href":"/categories/customer_support"},{"name":"Kroger","href":"/sites/kroger.com"},{"name":"Customer Support / Grocery Order Support","href":"/sites/kroger.com/customer_support.grocery_order_support"}],"lattice":{"primary":[{"href":"/sites/kroger.com","label":"Kroger agent reliability report"},{"href":"/tasks","label":"Browse agent task evidence"},{"href":"/submit","label":"Submit an observation for Kroger grocery Order Support"}],"blockers":[{"href":"/blockers/login_required","label":"Websites with Login Required friction"},{"href":"/blockers/human_handoff_required","label":"Websites with Human Handoff Required friction"}],"siblingSites":[],"otherSiteTasks":[{"href":"/sites/kroger.com/commerce.find_order_issue_help_guidance","label":"Kroger find Order Issue Help Guidance report","note":"AES 80"},{"href":"/sites/kroger.com/customer_support.find_contact_guidance","label":"Kroger find Contact Guidance report","note":"AES 80"},{"href":"/sites/kroger.com/customer_support.find_help_center_guidance","label":"Kroger find Help Center Guidance report","note":"AES 80"},{"href":"/sites/kroger.com/food_local.order_pickup_delivery","label":"Kroger order Pickup Delivery report","note":"AES 80"}],"mesh":[{"href":"/sites/verizon.com/customer_support.cancel_service","label":"Verizon cancel service report","note":"Customer Support evidence"},{"href":"/sites/tiktok.com/customer_support.account_or_creator_help","label":"Tiktok account Or Creator Help report","note":"Customer Support evidence"},{"href":"/sites/t-mobile.com/customer_support.cancel_service","label":"T Mobile cancel service report","note":"Customer Support evidence"},{"href":"/sites/max.com/customer_support.streaming_account_help","label":"Max streaming Account Help report","note":"Customer Support evidence"}]},"metadata":{"title":"Can an AI agent grocery Order Support on Kroger? (September 2026) - CrawlDex","description":"Yes, with a human handoff on Sep 18, 2026: 78% outcome signal across 2 observations for Kroger grocery Order Support.","monthYear":"September 2026","lastVerified":"Sep 18, 2026","observations":2},"publisherVoice":{"domain":"kroger.com","claimed":false,"statement":null,"agents_welcome":null,"entry_urls":[],"support_channels":[],"deprecation_notice":null,"updated_at":null}}