CrawlDex
Preflight detail

microsoft.com

subscriptions.cancel

degraded recipe://subscriptions.cancel/microsoft-365-cancel/v1
Hold / Collect evidence first

Do not trust this route yet

The current evidence set is too thin for a confident agent decision.

Next: Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
77AES
77% outcome rate
Evidence and trust

low trust

32%
basisBased on 2 evidence samples from catalog reporters.2
sourceSources: public web observation.
nextTreat this as directional until trusted canaries or operator reports arrive.
Confidence low 28%
Evidence 2 public web observation
Freshness 0d fresh
Blockers 4 known friction
Recipe

Open Services with the user signed in, locate Microsoft 365, surface storage/refund warnings, and capture final subscription state.

active
recipe://subscriptions.cancel/microsoft-365-cancel/v1
  1. Open the official public source page and verify the current task path before acting. Source URL, page title, and task-specific branch are captured.
  2. Enter the task surface only after matching the user's goal to the documented path. Required identity, payment, policy, or JavaScript gate is visible.
  3. Stop at any irreversible, paid, or account-mutating step until the user approves. Final-state language and user approval are captured.
Dimension scores

Why the route scores this way

reachability 65
navigability 65
task completability 65
transactability 77
recoverability 65
policy parseability 77
trust safety 77
efficiency 53
Issue flags

Known blockers

login_required2fa_user_presentdark_pattern_cancelhuman_handoff_required
Policy notes
observation methodpublic official help or docs page
observation date2026-06-09
cancellation pathaccount microsoft com services microsoft365
storage warningonedrive and outlook limits can change
refund brancheligibility generally after cancellation
source urlshttps://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription | https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription
Recommended actions

Remediation queue

  • mediumagent
    Capture Microsoft storage consequences before finalizing cancellation. Keeps cancellation useful without surprising the user with service degradation.
  • mediumagent
    Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.
Agent handoff

Copy this into an agent runbook

subscriptions.cancel
Before attempting subscriptions.cancel on microsoft.com, check CrawlDex. Current verdict: Collect evidence first. Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
curl -sS -X POST /api/v1/preflight \
  -H 'content-type: application/json' \
  -d '{"site":"microsoft.com","task":"subscriptions.cancel","agent_profile":{"stack":"browser-use","browser_runtime":"playwright"}}'
Preflight contract 
{
  "site": "microsoft.com",
  "task": "subscriptions.cancel",
  "agent_profile": {
    "stack": "browser-use",
    "browser_runtime": "playwright"
  }
}