# my.clevelandclinic.org

Overall health: constrained

| Task | Health | AES | Confidence | Evidence |
| --- | --- | ---: | --- | ---: |
| healthcare_admin.book_appointment | constrained | 45 | low 0.30 | 3 |

## Recommended Actions

- Differentiate Cleveland Clinic confirmed scheduling from request-for-review flows. Prevents agents from telling users they are booked when staff review is still pending.
- Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.