CrawlDex
Preflight detail

nordstrom.com

commerce.return

degraded recipe://commerce.return/nordstrom-returns-exchanges/v1
Hold / Collect evidence first

Do not trust this route yet

The current evidence set is too thin for a confident agent decision.

Next: Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
72AES
72% outcome rate
Evidence and trust

low trust

32%
basisBased on 2 evidence samples from catalog reporters.2
sourceSources: public web observation.
nextTreat this as directional until trusted canaries or operator reports arrive.
Confidence low 28%
Evidence 2 public web observation
Freshness 0d fresh
Blockers 1 known friction
Recipe

Open the return path, use order number and ZIP or account access, identify item exceptions, and capture QR or label evidence.

active
recipe://commerce.return/nordstrom-returns-exchanges/v1
  1. Open the official public source page and verify the current task path before acting. Source URL, page title, and task-specific branch are captured.
  2. Enter the task surface only after matching the user's goal to the documented path. Required identity, payment, policy, or JavaScript gate is visible.
  3. Stop at any irreversible, paid, or account-mutating step until the user approves. Final-state language and user approval are captured.
Dimension scores

Why the route scores this way

reachability 60
navigability 72
task completability 72
transactability 72
recoverability 72
policy parseability 72
trust safety 72
efficiency 72
Issue flags

Known blockers

login_required
Policy notes
observation methodpublic official help or docs page
observation date2026-06-09
return pathstart free return account or guest order number zip
guest supportorder number and zip code
exception branchesfinal sale third party special items
source urlshttps://www.nordstrom.com/browse/services/return-policy
Recommended actions

Remediation queue

  • mediumagent
    Use Nordstrom's guest return path when order identifiers are available. Creates a cleaner agent return route for shoppers without account login.
Agent handoff

Copy this into an agent runbook

commerce.return
Before attempting commerce.return on nordstrom.com, check CrawlDex. Current verdict: Collect evidence first. Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
curl -sS -X POST /api/v1/preflight \
  -H 'content-type: application/json' \
  -d '{"site":"nordstrom.com","task":"commerce.return","agent_profile":{"stack":"browser-use","browser_runtime":"playwright"}}'
Preflight contract 
{
  "site": "nordstrom.com",
  "task": "commerce.return",
  "agent_profile": {
    "stack": "browser-use",
    "browser_runtime": "playwright"
  }
}