# southwest.com

Overall health: degraded

| Task | Health | AES | Confidence | Evidence |
| --- | --- | ---: | --- | ---: |
| travel.cancel_flight | degraded | 73 | low 0.30 | 3 |

## Recommended Actions

- Classify Southwest fare and partner/package status before final cancellation. Keeps cancellation from becoming a missed refund or unresolved support case.
- Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.