{"kind":"site-task","row":{"site":"southwest.com","task":"customer_support.flight_help","health":"degraded","aes":78,"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.094552-0.991761, and Beta posterior mean 0.572593."},"freshness":{"updated_at":"2026-09-17T07:31:38.098Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://southwest.com/customer_support.flight_help/public-preflight-v1","evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-customer_support-23-southwestcom-customer-supportflight-help"],"latest_evidence_id":"top100-customer_support-23-southwestcom-customer-supportflight-help","notes":["Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://support.southwest.com/"]},"category":"customer_support"},"siteName":"Southwest","taskPhrase":"flight Help","taskTitle":"Customer Support / Flight Help","categoryTitle":"Customer Support","categoryKey":"customer_support","verdict":"Yes, with a human handoff","tone":"warning","verdictSentence":"Yes, with a human handoff - as of Sep 17, 2026, CrawlDex evidence shows that AI agents can flight Help on Southwest with a human handoff. 78% task outcome signal across 2 observations; leading observed condition: Login Required.","citation":{"openingParagraph":"As of Sep 17, 2026, CrawlDex verdict for southwest.com/customer_support.flight_help is Yes, with a human handoff (n=2).","sourceLine":"Source: CrawlDex, 2 observations, September 2026 — https://crawldex.com/sites/southwest.com/customer_support.flight_help","wordCount":16},"outcomeRate":78,"outcomeSplit":{"success":18,"handoff":45,"partial":15,"blocked":22},"topBlocker":"login_required","bodySections":["attempt","evidence","agent_builders","blockers","handoff","recipe"],"gate":{"indexable":true,"reasons":[],"bodySectionCount":6},"paths":{"canonical":"/sites/southwest.com/customer_support.flight_help","markdown":"/sites/southwest.com/customer_support.flight_help.md","json":"/sites/southwest.com/customer_support.flight_help/data","apiStatus":"/api/v1/status/southwest.com","apiRecipe":"/api/v1/recipes/southwest.com/customer_support.flight_help"},"breadcrumbs":[{"name":"Home","href":"/"},{"name":"Customer Support","href":"/categories/customer_support"},{"name":"Southwest","href":"/sites/southwest.com"},{"name":"Customer Support / Flight Help","href":"/sites/southwest.com/customer_support.flight_help"}],"lattice":{"primary":[{"href":"/sites/southwest.com","label":"Southwest agent reliability report"},{"href":"/tasks","label":"Browse agent task evidence"},{"href":"/submit","label":"Submit an observation for Southwest flight Help"}],"blockers":[{"href":"/blockers/login_required","label":"Websites with Login Required friction"},{"href":"/blockers/human_handoff_required","label":"Websites with Human Handoff Required friction"}],"siblingSites":[{"href":"/sites/delta.com/customer_support.flight_help","label":"Delta flight Help report","note":"AES 79"},{"href":"/sites/united.com/customer_support.flight_help","label":"United flight Help report","note":"AES 80"},{"href":"/sites/aa.com/customer_support.flight_help","label":"Aa flight Help report","note":"AES 0"}],"otherSiteTasks":[{"href":"/sites/southwest.com/travel.manage_flight_reservation","label":"Southwest manage Flight Reservation report","note":"AES 65"},{"href":"/sites/southwest.com/travel.find_baggage_policy","label":"Southwest find Baggage Policy report","note":"AES 100"},{"href":"/sites/southwest.com/customer_support.find_help_center_guidance","label":"Southwest find Help Center Guidance report","note":"AES 80"},{"href":"/sites/southwest.com/customer_support.find_public_help_guidance","label":"Southwest find Public Help Guidance report","note":"AES 80"}],"mesh":[{"href":"/sites/facebook.com/customer_support.account_recovery","label":"Facebook account Recovery report","note":"Customer Support evidence"},{"href":"/sites/chewy.com/customer_support.pet_order_support","label":"Chewy pet Order Support report","note":"Customer Support evidence"},{"href":"/sites/walmart.com/customer_support.return_or_refund_support","label":"Walmart return Or Refund Support report","note":"Customer Support evidence"},{"href":"/sites/costco.com/customer_support.order_return_support","label":"Costco order Return Support report","note":"Customer Support evidence"}]},"metadata":{"title":"Can an AI agent flight Help on Southwest? (September 2026) - CrawlDex","description":"Yes, with a human handoff on Sep 17, 2026: 78% outcome signal across 2 observations for Southwest flight Help.","monthYear":"September 2026","lastVerified":"Sep 17, 2026","observations":2},"publisherVoice":{"domain":"southwest.com","claimed":false,"statement":null,"agents_welcome":null,"entry_urls":[],"support_channels":[],"deprecation_notice":null,"updated_at":null}}