{"kind":"site-task","row":{"site":"southwest.com","task":"travel.cancel_flight","health":"degraded","aes":73,"confidence":{"score":0.3,"level":"low","sample_size":3,"rationale":"Confidence reflects 1.05 effective weight, Wilson bounds 0.116451-0.982289, and Beta posterior mean 0.57918."},"freshness":{"updated_at":"2026-09-16T06:59:37.992Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"known_blockers":["confirmation_email_missing","human_handoff_required"],"recipe_uri":"recipe://travel.cancel_flight/southwest-cancel-flight/v1","evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["public-southwest-cancel-flight","public-southwest-refund-policy","public-southwest-manage-reservation"],"latest_evidence_id":"public-southwest-manage-reservation","notes":["Southwest documents online cancellation from Manage Reservations, while refund, credit, partner itinerary, package, and Basic fare branches can require special handling.","Source: https://support.southwest.com/helpcenter/s/article/cancel-flight","Source: https://support.southwest.com/helpcenter/s/article/refund-policy","Source: https://www.southwest.com/air/manage-reservation/"]},"category":"travel"},"siteName":"Southwest","taskPhrase":"cancel Flight","taskTitle":"Cancel Flight","categoryTitle":"Travel","categoryKey":"travel","verdict":"Yes, with a human handoff","tone":"warning","verdictSentence":"Yes, with a human handoff - as of Sep 16, 2026, CrawlDex evidence shows that AI agents can cancel Flight on Southwest with a human handoff. 73% task outcome signal across 3 observations; leading observed condition: Confirmation Email Missing.","citation":{"openingParagraph":"As of Sep 16, 2026, CrawlDex verdict for southwest.com/travel.cancel_flight is Yes, with a human handoff (n=3).","sourceLine":"Source: CrawlDex, 3 observations, September 2026 — https://crawldex.com/sites/southwest.com/travel.cancel_flight","wordCount":16},"outcomeRate":73,"outcomeSplit":{"success":15,"handoff":44,"partial":15,"blocked":26},"topBlocker":"confirmation_email_missing","bodySections":["attempt","evidence","agent_builders","blockers","handoff","recipe"],"gate":{"indexable":true,"reasons":[],"bodySectionCount":6},"paths":{"canonical":"/sites/southwest.com/travel.cancel_flight","markdown":"/sites/southwest.com/travel.cancel_flight.md","json":"/sites/southwest.com/travel.cancel_flight/data","apiStatus":"/api/v1/status/southwest.com","apiRecipe":"/api/v1/recipes/southwest.com/travel.cancel_flight"},"breadcrumbs":[{"name":"Home","href":"/"},{"name":"Travel","href":"/categories/travel"},{"name":"Southwest","href":"/sites/southwest.com"},{"name":"Cancel Flight","href":"/sites/southwest.com/travel.cancel_flight"}],"lattice":{"primary":[{"href":"/tasks/travel.cancel_flight","label":"All sites where agents cancel Flight"},{"href":"/sites/southwest.com","label":"Southwest agent reliability report"},{"href":"/categories/travel","label":"Travel agent task category"},{"href":"/rankings/travel.cancel_flight","label":"Best and worst sites to cancel Flight"},{"href":"/submit","label":"Submit an observation for Southwest cancel Flight"}],"blockers":[{"href":"/blockers/confirmation_email_missing","label":"Websites with Confirmation Email Missing friction"},{"href":"/blockers/human_handoff_required","label":"Websites with Human Handoff Required friction"}],"siblingSites":[{"href":"/sites/aa.com/travel.cancel_flight","label":"Aa cancel Flight report","note":"AES 75"},{"href":"/sites/delta.com/travel.cancel_flight","label":"Delta cancel Flight report","note":"AES 73"},{"href":"/sites/expedia.com/travel.cancel_flight","label":"Expedia cancel Flight report","note":"AES 43"}],"otherSiteTasks":[{"href":"/sites/southwest.com/travel.manage_flight_reservation","label":"Southwest manage Flight Reservation report","note":"AES 65"},{"href":"/sites/southwest.com/travel.find_baggage_policy","label":"Southwest find Baggage Policy report","note":"AES 100"},{"href":"/sites/southwest.com/customer_support.find_help_center_guidance","label":"Southwest find Help Center Guidance report","note":"AES 80"},{"href":"/sites/southwest.com/customer_support.find_public_help_guidance","label":"Southwest find Public Help Guidance report","note":"AES 80"}],"mesh":[{"href":"/sites/trip.com/travel.cancel_third_party_booking","label":"Trip cancel Third Party Booking report","note":"Travel evidence"},{"href":"/sites/kiwi.com/travel.cancel_third_party_booking","label":"Kiwi cancel Third Party Booking report","note":"Travel evidence"},{"href":"/sites/westjet.com/travel.manage_flight_reservation","label":"Westjet manage Flight Reservation report","note":"Travel evidence"},{"href":"/sites/aircanada.com/travel.manage_flight_reservation","label":"Aircanada manage Flight Reservation report","note":"Travel evidence"}]},"metadata":{"title":"Can an AI agent cancel Flight on Southwest? (September 2026) - CrawlDex","description":"Yes, with a human handoff on Sep 16, 2026: 73% outcome signal across 3 observations for Southwest cancel Flight.","monthYear":"September 2026","lastVerified":"Sep 16, 2026","observations":3},"publisherVoice":{"domain":"southwest.com","claimed":false,"statement":null,"agents_welcome":null,"entry_urls":[],"support_channels":[],"deprecation_notice":null,"updated_at":null}}