# spotify.com

Overall health: degraded

| Task | Health | AES | Confidence | Evidence |
| --- | --- | ---: | --- | ---: |
| subscriptions.cancel | degraded | 72 | low 0.28 | 2 |

## Recommended Actions

- Branch early on Spotify-managed versus partner-managed billing. Prevents autonomous loops when the account page cannot cancel the plan directly.
- Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.