# t-mobile.com

Overall health: blocked

| Task | Health | AES | Confidence | Evidence |
| --- | --- | ---: | --- | ---: |
| customer_support.cancel_service | blocked | 34 | low 0.28 | 2 |

## Recommended Actions

- Mark T-Mobile cancellation as human-handoff-required before any agent attempt. Stops agents from wasting cycles on an online cancellation path that official docs say does not exist.
- Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.