{"kind":"site-task","row":{"site":"t-mobile.com","task":"customer_support.cancel_service","health":"blocked","aes":34,"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.019127-0.931551, and Beta posterior mean 0.458519."},"freshness":{"updated_at":"2026-09-16T02:03:27.922Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"known_blockers":["human_handoff_required","login_required"],"recipe_uri":"recipe://customer_support.cancel_service/tmobile-cancel-service/v1","evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-tmobile-cancel-service","public-tmobile-online-unavailable"],"latest_evidence_id":"public-tmobile-online-unavailable","notes":["T-Mobile publicly states that service cancellation cannot be completed online and must go through contact handoff, with billing-cycle, voicemail, DIGITS, account-access, and equipment-installment effects.","Source: https://www.t-mobile.com/support/account/cancel-service"]},"category":"customer_support"},"siteName":"T Mobile","taskPhrase":"cancel service","taskTitle":"Cancel service","categoryTitle":"Customer Support","categoryKey":"customer_support","verdict":"Blocked","tone":"negative","verdictSentence":"Blocked - as of Sep 16, 2026, CrawlDex evidence does not show a completable agent path to cancel service on T Mobile. 34% task outcome signal across 2 observations; leading observed condition: Human Handoff Required.","citation":{"openingParagraph":"As of Sep 16, 2026, CrawlDex verdict for t-mobile.com/customer_support.cancel_service is Blocked (n=2).","sourceLine":"Source: CrawlDex, 2 observations, September 2026 — https://crawldex.com/sites/t-mobile.com/customer_support.cancel_service","wordCount":12},"outcomeRate":34,"outcomeSplit":{"success":0,"handoff":5,"partial":10,"blocked":85},"topBlocker":"human_handoff_required","bodySections":["attempt","evidence","agent_builders","blockers","handoff","recipe"],"gate":{"indexable":true,"reasons":[],"bodySectionCount":6},"paths":{"canonical":"/sites/t-mobile.com/customer_support.cancel_service","markdown":"/sites/t-mobile.com/customer_support.cancel_service.md","json":"/sites/t-mobile.com/customer_support.cancel_service/data","apiStatus":"/api/v1/status/t-mobile.com","apiRecipe":"/api/v1/recipes/t-mobile.com/customer_support.cancel_service"},"breadcrumbs":[{"name":"Home","href":"/"},{"name":"Customer Support","href":"/categories/customer_support"},{"name":"T Mobile","href":"/sites/t-mobile.com"},{"name":"Cancel service","href":"/sites/t-mobile.com/customer_support.cancel_service"}],"lattice":{"primary":[{"href":"/tasks/customer_support.cancel_service","label":"All sites where agents cancel service"},{"href":"/sites/t-mobile.com","label":"T Mobile agent reliability report"},{"href":"/categories/customer_support","label":"Customer Support agent task category"},{"href":"/rankings/customer_support.cancel_service","label":"Best and worst sites to cancel service"},{"href":"/submit","label":"Submit an observation for T Mobile cancel service"}],"blockers":[{"href":"/blockers/human_handoff_required","label":"Websites with Human Handoff Required friction"},{"href":"/blockers/login_required","label":"Websites with Login Required friction"}],"siblingSites":[{"href":"/sites/xfinity.com/customer_support.cancel_service","label":"Xfinity cancel service report","note":"AES 49"},{"href":"/sites/verizon.com/customer_support.cancel_service","label":"Verizon cancel service report","note":"AES 52"}],"otherSiteTasks":[{"href":"/sites/t-mobile.com/customer_support.service_or_billing_help","label":"T Mobile service Or Billing Help report","note":"AES 100"},{"href":"/sites/t-mobile.com/real_estate_moving.target_review_pending","label":"T Mobile target Review Pending report","note":"AES 100"},{"href":"/sites/t-mobile.com/finance_bills.find_bill_payment_help","label":"T Mobile find Bill Payment Help report","note":"AES 40"},{"href":"/sites/t-mobile.com/account_support.find_account_help_guidance","label":"T Mobile find Account Help Guidance report","note":"AES 0"}],"mesh":[{"href":"/sites/coursera.org/customer_support.course_or_billing_help","label":"Coursera course Or Billing Help report","note":"Customer Support evidence"},{"href":"/sites/verizon.com/customer_support.service_or_billing_help","label":"Verizon service Or Billing Help report","note":"Customer Support evidence"},{"href":"/sites/uber.com/customer_support.ride_issue","label":"Uber ride Issue report","note":"Customer Support evidence"},{"href":"/sites/dell.com/customer_support.warranty_or_repair_help","label":"Dell warranty Or Repair Help report","note":"Customer Support evidence"}]},"metadata":{"title":"Can an AI agent cancel service on T Mobile? (September 2026) - CrawlDex","description":"Blocked on Sep 16, 2026: 34% outcome signal across 2 observations for T Mobile cancel service.","monthYear":"September 2026","lastVerified":"Sep 16, 2026","observations":2},"publisherVoice":{"domain":"t-mobile.com","claimed":false,"statement":null,"agents_welcome":null,"entry_urls":[],"support_channels":[],"deprecation_notice":null,"updated_at":null}}