# verizon.com

Overall health: constrained

| Task | Health | AES | Confidence | Evidence |
| --- | --- | ---: | --- | ---: |
| customer_support.cancel_service | constrained | 52 | low 0.27 | 2 |

## Recommended Actions

- Branch Verizon Fios cancellation by service type and equipment-return obligation. Prevents incomplete cancellation where equipment fees or unsupported service types remain.
- Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.