{"kind":"site-task","row":{"site":"xfinity.com","task":"customer_support.cancel_service","health":"constrained","aes":49,"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.038617-0.9583, and Beta posterior mean 0.497407."},"freshness":{"updated_at":"2026-09-16T11:02:07.019Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"known_blockers":["login_required","human_handoff_required","hidden_fee"],"recipe_uri":"recipe://customer_support.cancel_service/xfinity-cancel-services/v1","evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-xfinity-cancel-services","public-xfinity-return-equipment"],"latest_evidence_id":"public-xfinity-return-equipment","notes":["Xfinity documents cancellation and final-bill considerations plus equipment return through Digital Return Center, retail store, or UPS label, with serial-number and receipt evidence important.","Source: https://www.xfinity.com/support/articles/important-information-when-canceling-services","Source: https://www.xfinity.com/support/articles/returning-your-equipment"]},"category":"customer_support"},"siteName":"Xfinity","taskPhrase":"cancel service","taskTitle":"Cancel service","categoryTitle":"Customer Support","categoryKey":"customer_support","verdict":"Yes, with a human handoff","tone":"warning","verdictSentence":"Yes, with a human handoff - as of Sep 16, 2026, CrawlDex evidence shows that AI agents can cancel service on Xfinity with a human handoff. 49% task outcome signal across 2 observations; leading observed condition: Login Required.","citation":{"openingParagraph":"As of Sep 16, 2026, CrawlDex verdict for xfinity.com/customer_support.cancel_service is Yes, with a human handoff (n=2).","sourceLine":"Source: CrawlDex, 2 observations, September 2026 — https://crawldex.com/sites/xfinity.com/customer_support.cancel_service","wordCount":16},"outcomeRate":49,"outcomeSplit":{"success":9,"handoff":37,"partial":12,"blocked":42},"topBlocker":"login_required","bodySections":["attempt","evidence","agent_builders","blockers","handoff","recipe"],"gate":{"indexable":true,"reasons":[],"bodySectionCount":6},"paths":{"canonical":"/sites/xfinity.com/customer_support.cancel_service","markdown":"/sites/xfinity.com/customer_support.cancel_service.md","json":"/sites/xfinity.com/customer_support.cancel_service/data","apiStatus":"/api/v1/status/xfinity.com","apiRecipe":"/api/v1/recipes/xfinity.com/customer_support.cancel_service"},"breadcrumbs":[{"name":"Home","href":"/"},{"name":"Customer Support","href":"/categories/customer_support"},{"name":"Xfinity","href":"/sites/xfinity.com"},{"name":"Cancel service","href":"/sites/xfinity.com/customer_support.cancel_service"}],"lattice":{"primary":[{"href":"/tasks/customer_support.cancel_service","label":"All sites where agents cancel service"},{"href":"/sites/xfinity.com","label":"Xfinity agent reliability report"},{"href":"/categories/customer_support","label":"Customer Support agent task category"},{"href":"/rankings/customer_support.cancel_service","label":"Best and worst sites to cancel service"},{"href":"/submit","label":"Submit an observation for Xfinity cancel service"}],"blockers":[{"href":"/blockers/login_required","label":"Websites with Login Required friction"},{"href":"/blockers/human_handoff_required","label":"Websites with Human Handoff Required friction"},{"href":"/blockers/hidden_fee","label":"Websites with Hidden Fee friction"}],"siblingSites":[{"href":"/sites/verizon.com/customer_support.cancel_service","label":"Verizon cancel service report","note":"AES 52"},{"href":"/sites/t-mobile.com/customer_support.cancel_service","label":"T Mobile cancel service report","note":"AES 34"}],"otherSiteTasks":[{"href":"/sites/xfinity.com/account_support.cancel_or_transfer_service_guidance","label":"Xfinity cancel Or Transfer Service Guidance report","note":"AES 80"},{"href":"/sites/xfinity.com/account_support.find_login_help_guidance","label":"Xfinity find Login Help Guidance report","note":"AES 80"},{"href":"/sites/xfinity.com/account_support.find_reset_password_guidance","label":"Xfinity find Reset Password Guidance report","note":"AES 80"},{"href":"/sites/xfinity.com/customer_support.find_installation_help_guidance","label":"Xfinity find Installation Help Guidance report","note":"AES 80"}],"mesh":[{"href":"/sites/disneyplus.com/customer_support.streaming_account_help","label":"Disneyplus streaming Account Help report","note":"Customer Support evidence"},{"href":"/sites/microsoft.com/customer_support.account_recovery","label":"Microsoft account Recovery report","note":"Customer Support evidence"},{"href":"/sites/doordash.com/customer_support.order_issue","label":"DoorDash order Issue report","note":"Customer Support evidence"},{"href":"/sites/dish.com/customer_support.tv_service_help","label":"Dish tv Service Help report","note":"Customer Support evidence"}]},"metadata":{"title":"Can an AI agent cancel service on Xfinity? (September 2026) - CrawlDex","description":"Yes, with a human handoff on Sep 16, 2026: 49% outcome signal across 2 observations for Xfinity cancel service.","monthYear":"September 2026","lastVerified":"Sep 16, 2026","observations":2},"publisherVoice":{"domain":"xfinity.com","claimed":false,"statement":null,"agents_welcome":null,"entry_urls":[],"support_channels":[],"deprecation_notice":null,"updated_at":null}}