# zoom.us

Overall health: blocked

| Task | Health | AES | Confidence | Evidence |
| --- | --- | ---: | --- | ---: |
| subscriptions.request_refund | blocked | 55 | low 0.27 | 2 |

## Recommended Actions

- Separate Zoom cancellation from refund-request evidence. Avoids overpromising refunds when public docs indicate constrained eligibility.
- Avoid autonomous execution and request user-present browser mode. Prevents the agent from burning retries against access-control friction.
- Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.