# Request Refund

Task: commerce.refund
Category: commerce
Health: degraded
Evidence: 5
Handoff posture: human_handoff_expected
API posture: browser_only

## Sites

| Origin | Health | AES | Confidence | Freshness | Blockers |
| --- | --- | ---: | --- | --- | --- |
| demo-returns.crawldex.com | degraded | 74 | low 0.24 | 0d | policy_unparseable |

## Success Criteria

- Refund eligibility and policy basis are captured
- Refund request, support case, or escalation is submitted as approved
- Expected refund amount, timing, and confirmation identifier are documented

## Typical Blockers

- login_required
- policy_unparseable
- human_handoff_required
- confirmation_email_missing