# Ask policy question

Task: customer_support.ask_policy_question
Category: customer_support
Health: unknown
Evidence: 0
Handoff posture: agent_autonomous
API posture: browser_only

## Sites

| Origin | Health | AES | Confidence | Freshness | Blockers |
| --- | --- | ---: | --- | --- | --- |
| none | unknown | n/a | low 0.00 | unknown | none |

## Success Criteria

- Policy answer is sourced from help content or support response
- Eligibility, exclusions, and dates are summarized
- Unclear or agent-only interpretation is flagged

## Typical Blockers

- policy_unparseable
- hidden_modal
- human_handoff_required