# Extract case number

Task: customer_support.extract_case_number
Category: customer_support
Health: unknown
Evidence: 0
Handoff posture: agent_autonomous
API posture: browser_only

## Sites

| Origin | Health | AES | Confidence | Freshness | Blockers |
| --- | --- | ---: | --- | --- | --- |
| none | unknown | n/a | low 0.00 | unknown | none |

## Success Criteria

- Case number, ticket ID, or reference number is extracted
- Source and confidence are recorded
- If no identifier exists, the next best tracking signal is captured

## Typical Blockers

- confirmation_email_missing
- policy_unparseable