# Get human agent

Task: customer_support.get_human_agent
Category: customer_support
Health: unknown
Evidence: 0
Handoff posture: human_handoff_expected
API posture: browser_only

## Sites

| Origin | Health | AES | Confidence | Freshness | Blockers |
| --- | --- | ---: | --- | --- | --- |
| none | unknown | n/a | low 0.00 | unknown | none |

## Success Criteria

- Human agent, callback, email case, or queue position is reached
- Transcript or handoff instructions are captured
- Any required user action is explicit

## Typical Blockers

- human_handoff_required
- captcha
- bot_blocked
- hidden_modal