# Request refund

Task: customer_support.request_refund
Category: customer_support
Health: unknown
Evidence: 0
Handoff posture: human_handoff_expected
API posture: browser_only

## Sites

| Origin | Health | AES | Confidence | Freshness | Blockers |
| --- | --- | ---: | --- | --- | --- |
| none | unknown | n/a | low 0.00 | unknown | none |

## Success Criteria

- Refund eligibility and policy basis are captured
- Refund request is submitted or handoff is bounded
- Refund case number, amount, and timing are recorded

## Typical Blockers

- policy_unparseable
- human_handoff_required
- login_required
- confirmation_email_missing