# Resolve account lock

Task: customer_support.resolve_account_lock
Category: customer_support
Health: unknown
Evidence: 0
Handoff posture: user_present_for_auth
API posture: browser_only

## Sites

| Origin | Health | AES | Confidence | Freshness | Blockers |
| --- | --- | ---: | --- | --- | --- |
| none | unknown | n/a | low 0.00 | unknown | none |

## Success Criteria

- Recovery path and identity requirements are identified
- User-present verification steps are bounded
- Unlocked state or support case is captured

## Typical Blockers

- 2fa_user_present
- captcha
- bot_blocked
- human_handoff_required