customer_support
Customer Support
Tickets, escalations, refunds, account locks, chat transcripts, policy answers, and case tracking.
n/aCategory AES
0/12 tasks with evidence
Tasks
12
live
Evidence tasks
0
observed coverage
Confidence
low
0%
Freshness
unknown
unknown
Task compatibility
Mapped tasks
| Task | Status | AES | Evidence | Handoff | API |
|---|---|---|---|---|---|
| Open support ticket customer_support.open_support_ticket |
unknown |
n/a
|
0 | human handoff expected | browser only |
| Check ticket status customer_support.check_ticket_status |
unknown |
n/a
|
0 | user present for auth | browser only |
| Escalate issue customer_support.escalate_issue |
unknown |
n/a
|
0 | human handoff expected | browser only |
| Request refund customer_support.request_refund |
unknown |
n/a
|
0 | human handoff expected | browser only |
| Negotiate bill customer_support.negotiate_bill |
unknown |
n/a
|
0 | human handoff expected | browser only |
| Cancel service customer_support.cancel_service |
unknown |
n/a
|
0 | human handoff expected | browser only |
| Resolve account lock customer_support.resolve_account_lock |
unknown |
n/a
|
0 | user present for auth | browser only |
| Ask policy question customer_support.ask_policy_question |
unknown |
n/a
|
0 | agent autonomous | browser only |
| Get human agent customer_support.get_human_agent |
unknown |
n/a
|
0 | human handoff expected | browser only |
| Upload proof customer_support.upload_proof |
unknown |
n/a
|
0 | user present for auth | browser only |
| Save transcript customer_support.save_transcript |
unknown |
n/a
|
0 | user present for auth | browser only |
| Extract case number customer_support.extract_case_number |
unknown |
n/a
|
0 | agent autonomous | browser only |