Operator guide
Where Human Handoffs Stop AI Agents
Evidence-backed guide to support, portal, and manual-review handoffs that move browser-agent work back to a person.
Publication gate
IndexableThis report has at least 25 qualifying evidence-backed rows and is eligible for search indexing.
- 209
- ranked rows
- 626 observations
- evidence
- 100%
- need a person nearby
- Jul 8, 2026
- last verified
Operator guide
Current through Jul 8, 2026, 209 CrawlDex rows match this report's evidence criteria.
Which rows show the task stopping at a support, portal, or manual-review boundary instead of an autonomous completion?
Rows qualify only when CrawlDex evidence records human-handoff, support-handoff, or account-portal handoff blockers.
What site owners can make clearer
- Label manual-review, phone, chat, and portal boundaries before the user invests time.
- Publish the public status or policy state that can be checked before the handoff.
- Return clear next-step instructions after a support handoff is selected.
What agent builders should plan for
- Model handoff as the expected outcome when the site routes to support or manual review.
- Keep the user present before sending messages, changing account state, or submitting forms.
- Use the linked evidence rows to decide whether preflight should warn before the run starts.
Live rows
Ranked from current CrawlDex evidence
| Rank | Site task | Verdict | AES | Evidence | Main blocker |
|---|---|---|---|---|---|
| 1 | Travelexinsurance insurance.travel_claim_status travelexinsurance.com | Blocked | 34 | 3 | login walls |
| 2 | Joinroot insurance.file_or_track_claim joinroot.com | Blocked | 44 | 3 | login walls |
| 3 | Molinahealthcare insurance.health_claim_or_appeal_lookup molinahealthcare.com | Blocked | 44 | 3 | login walls |
| 4 | Consumerfinance gov_civic.file_complaint consumerfinance.gov | Blocked | 52 | 3 | CAPTCHA checks |
| 5 | Recreation gov_civic.apply_for_permit recreation.gov | Blocked | 50 | 3 | login walls |
| 6 | Sba gov_civic.register_business sba.gov | Needs user presence | 58 | 3 | login walls |
| 7 | Reportfraud Ftc gov_civic.file_complaint reportfraud.ftc.gov | Blocked | 39 | 3 | CAPTCHA checks |
| 8 | Booking customer_support.reservation_help booking.com | Blocked | 53 | 3 | login walls |
| 9 | Sam gov_civic.register_business sam.gov | Needs user presence | 58 | 4 | login walls |
| 10 | Walgreens healthcare_admin.refill_prescription walgreens.com | Blocked | 59 | 4 | login walls |
| 11 | Allianztravelinsurance insurance.travel_claim_status allianztravelinsurance.com | Blocked | 60 | 3 | login walls |
| 12 | Cvs healthcare_admin.refill_prescription cvs.com | Blocked | 60 | 3 | login walls |
| 13 | Equifax finance_bills.credit_report_freeze_or_dispute equifax.com | Blocked | 60 | 3 | two-factor checks that need the user present |
| 14 | Experian finance_bills.credit_report_freeze_or_dispute experian.com | Blocked | 60 | 3 | two-factor checks that need the user present |
| 15 | Travelguard insurance.travel_claim_status travelguard.com | Blocked | 60 | 3 | login walls |
| 16 | Snapchat customer_support.account_access_help snapchat.com | Blocked | 51 | 3 | login walls |
| 17 | Zoom subscriptions.request_refund zoom.us | Blocked | 55 | 2 | login walls |
| 18 | Mychart healthcare_admin.request_records mychart.org | Completes with friction | 60 | 3 | login walls |
| 19 | Worldnomads insurance.travel_claim_status worldnomads.com | Blocked | 60 | 3 | login walls |
| 20 | Pennymac real_estate_moving.estimate_mortgage pennymac.com | Blocked | 47 | 3 | forced account creation |
| 21 | Cms healthcare_admin.ask_about_estimate cms.gov | Blocked | 53 | 3 | login walls |
| 22 | Proof legal_admin.online_notarization proof.com | Completes with friction | 68 | 3 | login walls |
| 23 | Ambetterhealth insurance.health_claim_or_appeal_lookup ambetterhealth.com | Completes with friction | 69 | 3 | login walls |
| 24 | Bcbs insurance.health_claim_or_appeal_lookup bcbs.com | Completes with friction | 69 | 3 | login walls |
| 25 | Deltadental insurance.health_claim_or_appeal_lookup deltadental.com | Completes with friction | 69 | 3 | login walls |
| 26 | Acuity insurance.file_or_track_claim acuity.com | Completes with friction | 70 | 3 | login walls |
| 27 | Americanexpress finance_bills.dispute_transaction americanexpress.com | Completes with friction | 70 | 3 | login walls |
| 28 | Amfam insurance.file_or_track_claim amfam.com | Completes with friction | 70 | 3 | login walls |
| 29 | Capitalone finance_bills.dispute_transaction capitalone.com | Completes with friction | 70 | 3 | login walls |
| 30 | Chase finance_bills.dispute_transaction chase.com | Completes with friction | 70 | 3 | login walls |
| 31 | Chime finance_bills.dispute_transaction chime.com | Completes with friction | 70 | 3 | login walls |
| 32 | Cinfin insurance.file_or_track_claim cinfin.com | Completes with friction | 70 | 3 | login walls |
| 33 | Discover finance_bills.dispute_transaction discover.com | Completes with friction | 70 | 3 | login walls |
| 34 | Geico insurance.file_or_track_claim geico.com | Completes with friction | 70 | 3 | login walls |
| 35 | Libertymutual insurance.file_or_track_claim libertymutual.com | Completes with friction | 70 | 3 | login walls |
| 36 | Mercuryinsurance insurance.file_or_track_claim mercuryinsurance.com | Completes with friction | 70 | 3 | login walls |
| 37 | Openly insurance.file_or_track_claim openly.com | Completes with friction | 70 | 3 | login walls |
| 38 | Paypal finance_bills.payment_app_dispute paypal.com | Completes with friction | 70 | 3 | login walls |
| 39 | Progressive insurance.file_or_track_claim progressive.com | Completes with friction | 70 | 3 | login walls |
| 40 | Safeco insurance.file_or_track_claim safeco.com | Completes with friction | 70 | 3 | login walls |
| 41 | Squareup finance_bills.payment_app_dispute squareup.com | Completes with friction | 70 | 3 | login walls |
| 42 | Statefarm insurance.file_or_track_claim statefarm.com | Completes with friction | 70 | 3 | login walls |
| 43 | Venmo finance_bills.payment_app_dispute venmo.com | Completes with friction | 70 | 3 | login walls |
| 44 | Wise finance_bills.payment_app_dispute wise.com | Completes with friction | 70 | 3 | login walls |
| 45 | Zellepay finance_bills.payment_app_dispute zellepay.com | Completes with friction | 70 | 3 | login walls |
| 46 | Dominionenergy real_estate_moving.transfer_utility_service dominionenergy.com | Completes with friction | 72 | 3 | login walls |
| 47 | Georgiapower real_estate_moving.transfer_utility_service georgiapower.com | Completes with friction | 72 | 3 | login walls |
| 48 | Sdge real_estate_moving.transfer_utility_service sdge.com | Completes with friction | 72 | 3 | login walls |
| 49 | Socalgas real_estate_moving.transfer_utility_service socalgas.com | Completes with friction | 72 | 3 | login walls |
| 50 | Txu real_estate_moving.transfer_utility_service txu.com | Completes with friction | 72 | 3 | login walls |
| 51 | Pge real_estate_moving.transfer_utility_service pge.com | Completes with friction | 73 | 3 | login walls |
| 52 | Sce real_estate_moving.transfer_utility_service sce.com | Completes with friction | 73 | 3 | login walls |
| 53 | Xfinity real_estate_moving.transfer_utility_service xfinity.com | Completes with friction | 73 | 3 | login walls |
| 54 | Internationalvanlines real_estate_moving.compare_moving_quote internationalvanlines.com | Blocked | 46 | 4 | forced account creation |
| 55 | Healthcare healthcare_admin.find_in_network_doctor healthcare.gov | Completes with friction | 64 | 3 | login walls |
| 56 | Kaiserpermanente healthcare_admin.find_in_network_doctor kaiserpermanente.org | Completes with friction | 64 | 3 | login walls |
| 57 | Aetna healthcare_admin.find_in_network_doctor aetna.com | Completes with friction | 66 | 4 | login walls |
| 58 | Disneyplus customer_support.streaming_account_help disneyplus.com | Blocked | 67 | 3 | login walls |
| 59 | Hioscar insurance.health_claim_or_appeal_lookup hioscar.com | Completes with friction | 69 | 3 | login walls |
| 60 | Vsp insurance.health_claim_or_appeal_lookup vsp.com | Completes with friction | 69 | 3 | login walls |
| 61 | Auto Owners insurance.file_or_track_claim auto-owners.com | Completes with friction | 70 | 3 | login walls |
| 62 | Chubb insurance.file_or_track_claim chubb.com | Completes with friction | 70 | 3 | login walls |
| 63 | Clearcover insurance.file_or_track_claim clearcover.com | Completes with friction | 70 | 3 | login walls |
| 64 | Kemper insurance.file_or_track_claim kemper.com | Completes with friction | 70 | 3 | login walls |
| 65 | Lemonade insurance.file_or_track_claim lemonade.com | Completes with friction | 70 | 3 | login walls |
| 66 | Nationwide insurance.file_or_track_claim nationwide.com | Completes with friction | 70 | 3 | login walls |
| 67 | Att real_estate_moving.transfer_utility_service att.com | Completes with friction | 73 | 3 | login walls |
| 68 | Fpl real_estate_moving.transfer_utility_service fpl.com | Completes with friction | 73 | 3 | login walls |
| 69 | Nationalgridus real_estate_moving.transfer_utility_service nationalgridus.com | Completes with friction | 73 | 3 | login walls |
| 70 | Verizon real_estate_moving.transfer_utility_service verizon.com | Completes with friction | 73 | 3 | login walls |
| 71 | Aaa insurance.file_or_track_claim aaa.com | Needs user presence | 57 | 3 | login walls |
| 72 | Spectrum real_estate_moving.transfer_utility_service spectrum.net | Completes with friction | 60 | 3 | login walls |
| 73 | Xcelenergy real_estate_moving.transfer_utility_service xcelenergy.com | Completes with friction | 60 | 3 | login walls |
| 74 | Medicare healthcare_admin.find_in_network_doctor medicare.gov | Completes with friction | 66 | 4 | login walls |
| 75 | Newyorklife insurance.life_claim_documents newyorklife.com | Completes with friction | 66 | 3 | login walls |
| 76 | Instacart food_local.cancel_order instacart.com | Completes with friction | 71 | 4 | login walls |
| 77 | Grubhub food_local.order_pickup_delivery grubhub.com | Needs user presence | 45 | 3 | login walls |
| 78 | Data Cms healthcare_admin.find_in_network_doctor data.cms.gov | Needs user presence | 55 | 4 | login walls |
| 79 | Benefits gov_civic.check_benefits_eligibility benefits.gov | Completes with friction | 62 | 4 | login walls |
| 80 | Bcbs healthcare_admin.find_in_network_doctor bcbs.com | Completes with friction | 64 | 3 | login walls |
| 81 | Cigna healthcare_admin.find_in_network_doctor cigna.com | Completes with friction | 64 | 3 | login walls |
| 82 | Aliexpress commerce.check_return_policy aliexpress.com | Completes with friction | 66 | 3 | unclear policy text |
| 83 | Comed real_estate_moving.transfer_utility_service comed.com | Completes with friction | 66 | 3 | login walls |
| 84 | Coned real_estate_moving.transfer_utilities coned.com | Completes with friction | 66 | 2 | login walls |
| 85 | Metlife insurance.life_claim_documents metlife.com | Completes with friction | 66 | 3 | login walls |
| 86 | Prudential insurance.life_claim_documents prudential.com | Completes with friction | 66 | 3 | login walls |
| 87 | Erieinsurance insurance.file_or_track_claim erieinsurance.com | Completes with friction | 67 | 3 | login walls |
| 88 | Celebritycruises travel.manage_cruise_booking celebritycruises.com | Completes with friction | 75 | 3 | login walls |
| 89 | Irs legal_admin.apply_ein irs.gov | Completes with friction | 75 | 3 | login walls |
| 90 | Mercari commerce.check_return_policy mercari.com | Completes with friction | 75 | 3 | login walls |
| 91 | Poshmark commerce.check_return_policy poshmark.com | Completes with friction | 75 | 3 | login walls |
| 92 | Stockx commerce.check_return_policy stockx.com | Completes with friction | 75 | 3 | login walls |
| 93 | Uhaul customer_support.reservation_or_claim_help uhaul.com | Completes with friction | 75 | 3 | login walls |
| 94 | Usps customer_support.package_or_mail_help usps.com | Completes with friction | 75 | 3 | login walls |
| 95 | Dell customer_support.warranty_or_repair_help dell.com | Completes with friction | 76 | 3 | login walls |
| 96 | Ikea commerce.check_return_policy ikea.com | Completes with friction | 76 | 3 | login walls |
| 97 | Max customer_support.streaming_account_help max.com | Completes with friction | 76 | 3 | login walls |
| 98 | Netflix customer_support.streaming_account_help netflix.com | Completes with friction | 76 | 3 | login walls |
| 99 | Spotify customer_support.streaming_account_help spotify.com | Completes with friction | 76 | 3 | login walls |
| 100 | Apple customer_support.device_or_account_help apple.com | Completes with friction | 77 | 3 | login walls |