CrawlDex
Preflight detail

zoom.us

subscriptions.request_refund

blocked recipe://subscriptions.request_refund/zoom-cancel-subscription/v1
Hold / Collect evidence first

Do not trust this route yet

The current evidence set is too thin for a confident agent decision.

Next: Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
55AES
55% outcome rate
Evidence and trust

low trust

32%
basisBased on 2 evidence samples from catalog reporters.2
sourceSources: public web observation.
nextTreat this as directional until trusted canaries or operator reports arrive.
Confidence low 27%
Evidence 2 public web observation
Freshness 0d fresh
Blockers 4 known friction
Recipe

Open Zoom billing, inspect plan/refund/balance state, and stop before any cancellation or refund request that changes billing.

active
recipe://subscriptions.request_refund/zoom-cancel-subscription/v1
  1. Open the official public source page and verify the current task path before acting. Source URL, page title, and task-specific branch are captured.
  2. Enter the task surface only after matching the user's goal to the documented path. Required identity, payment, policy, or JavaScript gate is visible.
  3. Stop at any irreversible, paid, or account-mutating step until the user approves. Final-state language and user approval are captured.
Dimension scores

Why the route scores this way

reachability 31
navigability 55
task completability 31
transactability 55
recoverability 43
policy parseability 55
trust safety 55
efficiency 19
Issue flags

Known blockers

login_required2fa_user_presentcaptchahuman_handoff_required
Policy notes
observation methodpublic official help or docs page
observation date2026-06-09
cancellation pathzoom web portal billing plan management
refund branchingterms and purchase channel dependent
outstanding balancecan block cancellation until resolved
source urlshttps://support.zoom.com/hc/en/article?id=zm kb&sysparm article=KB0083524
Recommended actions

Remediation queue

  • highagent
    Separate Zoom cancellation from refund-request evidence. Avoids overpromising refunds when public docs indicate constrained eligibility.
  • highagent
    Avoid autonomous execution and request user-present browser mode. Prevents the agent from burning retries against access-control friction.
  • mediumagent
    Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.
Agent handoff

Copy this into an agent runbook

subscriptions.request_refund
Before attempting subscriptions.request_refund on zoom.us, check CrawlDex. Current verdict: Collect evidence first. Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
curl -sS -X POST /api/v1/preflight \
  -H 'content-type: application/json' \
  -d '{"site":"zoom.us","task":"subscriptions.request_refund","agent_profile":{"stack":"browser-use","browser_runtime":"playwright"}}'
Preflight contract 
{
  "site": "zoom.us",
  "task": "subscriptions.request_refund",
  "agent_profile": {
    "stack": "browser-use",
    "browser_runtime": "playwright"
  }
}