CrawlDex
Preflight detail

bestbuy.com

commerce.check_return_policy

healthy recipe://commerce.check_return_policy/bestbuy-returns-exchanges/v1
Hold / Collect evidence first

Do not trust this route yet

The current evidence set is too thin for a confident agent decision.

Next: Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
88AES
88% outcome rate
Evidence and trust

low trust

32%
basisBased on 2 evidence samples from catalog reporters.2
sourceSources: public web observation.
nextTreat this as directional until trusted canaries or operator reports arrive.
Confidence low 28%
Evidence 2 public web observation
Freshness 0d fresh
Blockers 0 none
Recipe

Read the public policy, extract category exceptions, and require order/item context before claiming return eligibility.

active
recipe://commerce.check_return_policy/bestbuy-returns-exchanges/v1
  1. Open the official public source page and verify the current task path before acting. Source URL, page title, and task-specific branch are captured.
  2. Enter the task surface only after matching the user's goal to the documented path. Required identity, payment, policy, or JavaScript gate is visible.
  3. Stop at any irreversible, paid, or account-mutating step until the user approves. Final-state language and user approval are captured.
Dimension scores

Why the route scores this way

reachability 88
navigability 88
task completability 88
transactability 88
recoverability 88
policy parseability 88
trust safety 88
efficiency 88
Issue flags

Known blockers

none
Policy notes
observation methodpublic official help or docs page
observation date2026-06-09
policy pathhelp topics returns refunds return exchange policy
exception branchesmembership marketplace activatable devices restocking nonreturnable
task scopepolicy read only until order context exists
source urlshttps://www.bestbuy.com/site/help-topics/returns-refunds/pcmcat204400050021.c?id=pcmcat204400050021 | https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
Recommended actions

Remediation queue

  • lowagent
    Use Best Buy's public policy as a policy preflight before any account-gated return. Gives agents a clean read-only step before order-specific return initiation.
Agent handoff

Copy this into an agent runbook

commerce.check_return_policy
Before attempting commerce.check_return_policy on bestbuy.com, check CrawlDex. Current verdict: Collect evidence first. Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
curl -sS -X POST /api/v1/preflight \
  -H 'content-type: application/json' \
  -d '{"site":"bestbuy.com","task":"commerce.check_return_policy","agent_profile":{"stack":"browser-use","browser_runtime":"playwright"}}'
Preflight contract 
{
  "site": "bestbuy.com",
  "task": "commerce.check_return_policy",
  "agent_profile": {
    "stack": "browser-use",
    "browser_runtime": "playwright"
  }
}