CrawlDex
Preflight detail

booking.com

travel.cancel_hotel

constrained recipe://travel.cancel_hotel/booking-customer-service/v1
Hold / Collect evidence first

Do not trust this route yet

The current evidence set is too thin for a confident agent decision.

Next: Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
52AES
52% outcome rate
Evidence and trust

low trust

32%
basisBased on 2 evidence samples from catalog reporters.2
sourceSources: public web observation.
nextTreat this as directional until trusted canaries or operator reports arrive.
Confidence low 27%
Evidence 2 public web observation
Freshness 0d fresh
Blockers 3 known friction
Recipe

Use the booking confirmation or account route, surface property-specific cancellation fee, and stop before final cancellation.

active
recipe://travel.cancel_hotel/booking-customer-service/v1
  1. Open the official public source page and verify the current task path before acting. Source URL, page title, and task-specific branch are captured.
  2. Enter the task surface only after matching the user's goal to the documented path. Required identity, payment, policy, or JavaScript gate is visible.
  3. Stop at any irreversible, paid, or account-mutating step until the user approves. Final-state language and user approval are captured.
Dimension scores

Why the route scores this way

reachability 40
navigability 52
task completability 40
transactability 52
recoverability 40
policy parseability 52
trust safety 52
efficiency 40
Issue flags

Known blockers

confirmation_email_missinglogin_requiredhuman_handoff_required
Policy notes
observation methodpublic official help or docs page
observation date2026-06-09
cancellation pathmanage booking or confirmation email link
fee branchingproperty policy dependent
identity gatereservation credentials or sign in required
source urlshttps://www.booking.com/customer-service.en-gb.html | https://secure.booking.com/help
Recommended actions

Remediation queue

  • mediumagent
    Require Booking.com property-specific cancellation terms before proceeding. Avoids treating marketplace-level guidance as a reservation-level refund rule.
  • mediumagent
    Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.
Agent handoff

Copy this into an agent runbook

travel.cancel_hotel
Before attempting travel.cancel_hotel on booking.com, check CrawlDex. Current verdict: Collect evidence first. Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
curl -sS -X POST /api/v1/preflight \
  -H 'content-type: application/json' \
  -d '{"site":"booking.com","task":"travel.cancel_hotel","agent_profile":{"stack":"browser-use","browser_runtime":"playwright"}}'
Preflight contract 
{
  "site": "booking.com",
  "task": "travel.cancel_hotel",
  "agent_profile": {
    "stack": "browser-use",
    "browser_runtime": "playwright"
  }
}