CrawlDex
Preflight detail

coursera.org

education.request_refund

degraded recipe://coursera.org/education.request_refund/public-preflight-v1
Hold / Collect evidence first

Do not trust this route yet

The current evidence set is too thin for a confident agent decision.

Next: Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
84AES
84% outcome rate
Evidence and trust

low trust

32%
basisBased on 3 evidence samples from catalog reporters.3
sourceSources: public web observation.
nextTreat this as directional until trusted canaries or operator reports arrive.
Confidence low 31%
Evidence 3 public web observation
Freshness 0d fresh
Blockers 1 known friction
Recipe

Account -> My Purchases -> check Refund Deadline -> Get Refund within the 14-day window; financial-aid enrollments and app-store purchases are excluded. Requires login.

active
recipe://coursera.org/education.request_refund/public-preflight-v1
  1. Open the documented public path for Coursera: Account -> My Purchases -> check Refund Deadline -> Get Refund within the 14-day window; financial-aid enrollments and app-store purchases are excluded. Requires login. Public source or help surface is visible.
  2. Check the listed blockers and policy constraints before entering account, payment, booking, or cancellation state. login_required, policy_parseable
  3. Stop before any irreversible or user-sensitive action and ask for explicit approval. User approval is captured before final action.
Human approval
Keep the user present for authentication. Do not request, store, or replay credentials or one-time codes.
Do not cross
  • Keep the user present for any login, identity verification, or payment step.
  • Refunds bought via Apple/Google must use that store's policy, not Coursera.
  • Provide informational workflow guidance only, not education or admissions advice.
Success signals
  • Refund eligibility shown on My Purchases
  • Refund confirmation issued
Dimension scores

Why the route scores this way

reachability 72
navigability 84
task completability 84
transactability 84
recoverability 84
policy parseability 84
trust safety 84
efficiency 84
Issue flags

Known blockers

login_required
Policy notes
public pathAccount -> My Purchases -> check Refund Deadline -> Get Refund within the 14-day window; financial-aid enrollments and app-store purchases are excluded. Requires login.
task familyreturn
seo angleCoursera Refunds: The 14-Day Window and Its Exceptions
confidence noteHelp center documents the refund window and exclusions clearly; action requires the user's account.
launch setfirst 300 public preflight
Recommended actions

Remediation queue

  • mediumagent
    Keep the user present for any login, identity verification, or payment step. Keeps the agent inside documented, reversible, user-approved boundaries.
Agent handoff

Copy this into an agent runbook

education.request_refund
Before attempting education.request_refund on coursera.org, check CrawlDex. Current verdict: Collect evidence first. Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
curl -sS -X POST /api/v1/preflight \
  -H 'content-type: application/json' \
  -d '{"site":"coursera.org","task":"education.request_refund","agent_profile":{"stack":"browser-use","browser_runtime":"playwright"}}'
Preflight contract 
{
  "site": "coursera.org",
  "task": "education.request_refund",
  "agent_profile": {
    "stack": "browser-use",
    "browser_runtime": "playwright"
  }
}