Operator guide
Why Return And Refund Flows Need Evidence Checks
Evidence-backed guide to return and refund routes with observed friction where agents need dated public evidence before acting.
Publication gate
IndexableThis report has at least 25 qualifying evidence-backed rows and is eligible for search indexing.
- 391
- ranked rows
- 466 observations
- evidence
- 75%
- need a person nearby
- Jul 8, 2026
- last verified
Operator guide
Current through Jul 8, 2026, 391 CrawlDex rows match this report's evidence criteria.
Which return and refund task rows show enough friction that an agent should verify policy evidence before continuing?
Rows qualify when the task involves return or refund work and CrawlDex records at least one substantive friction signal.
What site owners can make clearer
- Publish return and refund windows with dates, exceptions, and channel-specific rules.
- Keep order-state requirements separate from general policy text.
- Return clear confirmation text after a refund or return request is submitted.
What agent builders should plan for
- Check policy evidence before promising a return, refund, or cancellation outcome.
- Pause before submitting a request that changes order or account state.
- Link the user to the relevant evidence row when eligibility is unclear.
Live rows
Ranked from current CrawlDex evidence
| Rank | Site task | Verdict | AES | Evidence | Main blocker |
|---|---|---|---|---|---|
| 1 | Zoom subscriptions.request_refund zoom.us | Blocked | 55 | 2 | login walls |
| 2 | Irs gov_civic.check_tax_refund irs.gov | Blocked | 58 | 3 | CAPTCHA checks |
| 3 | Eftps finance_bills.tax_payment_or_refund_lookup eftps.gov | Completes with friction | 70 | 3 | login walls |
| 4 | Irs finance_bills.tax_payment_or_refund_lookup irs.gov | Completes with friction | 71 | 3 | login walls |
| 5 | Taxact finance_bills.tax_payment_or_refund_lookup taxact.com | Completes with friction | 70 | 3 | login walls |
| 6 | Aliexpress commerce.check_return_policy aliexpress.com | Completes with friction | 66 | 3 | unclear policy text |
| 7 | Mercari commerce.check_return_policy mercari.com | Completes with friction | 75 | 3 | login walls |
| 8 | Poshmark commerce.check_return_policy poshmark.com | Completes with friction | 75 | 3 | login walls |
| 9 | Stockx commerce.check_return_policy stockx.com | Completes with friction | 75 | 3 | login walls |
| 10 | Ikea commerce.check_return_policy ikea.com | Completes with friction | 76 | 3 | login walls |
| 11 | Costco customer_support.order_return_support costco.com | Completes with friction | 79 | 3 | login walls |
| 12 | Walmart customer_support.return_or_refund_support walmart.com | Completes with friction | 79 | 3 | login walls |
| 13 | Chewy commerce.check_return_policy chewy.com | Needs user presence | 46 | 3 | login walls |
| 14 | Booking finance_bills.find_refund_guidance booking.com | Blocked | 0 | 1 | public url verified |
| 15 | Booking travel.find_refund_policy_guidance booking.com | Blocked | 0 | 1 | public url verified |
| 16 | Harborfreight commerce.evaluate_returns_or_checkout harborfreight.com | Blocked | 0 | 1 | bot detection blocks |
| 17 | Hm commerce.evaluate_returns_or_checkout hm.com | Blocked | 0 | 1 | bot detection blocks |
| 18 | Klarna finance_bills.find_refund_payment_help klarna.com | Blocked | 0 | 1 | public url verified |
| 19 | Airbnb travel_support.find_refund_policy_guidance airbnb.com | Blocked | 0 | 1 | public url verified |
| 20 | Airbnb travel.find_refund_guidance airbnb.com | Blocked | 0 | 1 | public url verified |
| 21 | Trello subscriptions.find_refund_policy_guidance trello.com | Blocked | 0 | 1 | public url verified |
| 22 | Etsy commerce.return etsy.com | Needs user presence | 55 | 2 | required human handoff |
| 23 | Ebay commerce.return ebay.com | Completes with friction | 65 | 2 | login walls |
| 24 | Acehardware commerce.check_return_policy acehardware.com | Completes with friction | 83 | 3 | login walls |
| 25 | Cvs commerce.check_return_policy cvs.com | Completes with friction | 83 | 3 | login walls |
| 26 | Apple commerce.check_return_policy apple.com | Completes with friction | 84 | 3 | login walls |
| 27 | Dell commerce.check_return_policy dell.com | Completes with friction | 84 | 3 | login walls |
| 28 | Nike commerce.check_return_policy nike.com | Completes with friction | 84 | 3 | login walls |
| 29 | Ulta commerce.check_return_policy ulta.com | Completes with friction | 84 | 3 | login walls |
| 30 | Walgreens commerce.check_return_policy walgreens.com | Completes with friction | 84 | 3 | login walls |
| 31 | Wayfair commerce.check_return_policy wayfair.com | Completes with friction | 84 | 3 | login walls |
| 32 | Costco commerce.check_return_policy costco.com | Completes with friction | 86 | 4 | login walls |
| 33 | Walmart commerce.check_return_policy walmart.com | Completes with friction | 86 | 4 | login walls |
| 34 | Landsend commerce.find_return_policy_help landsend.com | Blocked | 0 | 1 | bot detection blocks |
| 35 | Coursera education.request_refund coursera.org | Completes with friction | 83 | 4 | login walls |
| 36 | Newegg commerce.check_return_policy newegg.com | Completes with friction | 83 | 3 | login walls |
| 37 | Temu commerce.check_return_policy temu.com | Completes with friction | 84 | 3 | login walls |
| 38 | Target commerce.check_return_policy target.com | Completes with friction | 86 | 4 | login walls |
| 39 | Chewy commerce.find_return_policy_help chewy.com | Completes with friction | 80 | 1 | login walls |
| 40 | Stubhub commerce.find_ticket_refund_help stubhub.com | Completes with friction | 80 | 1 | login walls |
| 41 | Venmo commerce.find_return_policy_guidance venmo.com | Completes with friction | 80 | 1 | public url verified |
| 42 | Menards commerce.check_return_policy menards.com | Completes with friction | 83 | 3 | login walls |
| 43 | Shein commerce.check_return_policy shein.com | Completes with friction | 84 | 3 | login walls |
| 44 | Academy commerce.check_return_policy academy.com | Completes with friction | 80 | 1 | login walls |
| 45 | Airbnb travel.find_refund_help airbnb.com | Completes with friction | 80 | 1 | public url verified |
| 46 | Airbnb travel.find_refund_policy_guidance airbnb.com | Completes with friction | 80 | 1 | public url verified |
| 47 | Airbnb travel.find_refund_status_help airbnb.com | Completes with friction | 80 | 1 | public url verified |
| 48 | Alaskaair travel.find_cancel_refund_guidance alaskaair.com | Completes with friction | 80 | 1 | public url verified |
| 49 | Alaskaair travel.find_refund_policy_guidance alaskaair.com | Completes with friction | 80 | 1 | public url verified |
| 50 | Amazon commerce_return_gift_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 51 | Amazon commerce.check_return_policy amazon.com | Completes with friction | 80 | 1 | public url verified |
| 52 | Amazon commerce.find_gift_return_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 53 | Amazon commerce.find_public_return_help amazon.com | Completes with friction | 80 | 1 | public url verified |
| 54 | Amazon commerce.find_refund_policy_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 55 | Amazon commerce.find_refund_status_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 56 | Amazon commerce.find_refund_timing_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 57 | Amazon commerce.find_return_help amazon.com | Completes with friction | 80 | 1 | public url verified |
| 58 | Amazon commerce.find_return_items_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 59 | Amazon commerce.find_return_items_help_expansion13 amazon.com | Completes with friction | 80 | 1 | public url verified |
| 60 | Amazon commerce.find_return_order_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 61 | Amazon commerce.find_returns_center_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 62 | Amazon commerce.return_item_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 63 | Amazon customer_support.return_or_refund_support amazon.com | Completes with friction | 80 | 1 | public url verified |
| 64 | Apple commerce.find_refund_request_guidance apple.com | Completes with friction | 80 | 1 | public url verified |
| 65 | Apple commerce.find_returns_help apple.com | Completes with friction | 80 | 1 | public url verified |
| 66 | Apple commerce.request_app_or_media_refund_guidance apple.com | Completes with friction | 80 | 1 | public url verified |
| 67 | Apple commerce.request_app_store_refund_guidance apple.com | Completes with friction | 80 | 1 | public url verified |
| 68 | Backcountry commerce.evaluate_returns_or_checkout backcountry.com | Completes with friction | 80 | 1 | login walls |
| 69 | Bedbathandbeyond commerce.evaluate_returns_or_checkout bedbathandbeyond.com | Completes with friction | 80 | 1 | login walls |
| 70 | Bestbuy commerce.find_return_exchange_policy_guidance bestbuy.com | Completes with friction | 80 | 1 | public url verified |
| 71 | Bestbuy commerce.find_return_policy bestbuy.com | Completes with friction | 80 | 1 | public url verified |
| 72 | Bestbuy commerce.find_return_policy_guidance bestbuy.com | Completes with friction | 80 | 1 | public url verified |
| 73 | Bloomingdales commerce.evaluate_returns_or_checkout bloomingdales.com | Completes with friction | 80 | 1 | login walls |
| 74 | Cdw commerce.evaluate_returns_or_checkout cdw.com | Completes with friction | 80 | 1 | login walls |
| 75 | Chewy commerce.find_return_policy_guidance chewy.com | Completes with friction | 80 | 1 | public url verified |
| 76 | Chewy commerce.find_return_refund_guidance chewy.com | Completes with friction | 80 | 1 | public url verified |
| 77 | Chewy commerce.find_return_refund_help chewy.com | Completes with friction | 80 | 1 | login walls |
| 78 | Chewy commerce.find_returns_guidance chewy.com | Completes with friction | 80 | 1 | public url verified |
| 79 | Collegeboard finance_bills.find_sat_refund_guidance collegeboard.org | Completes with friction | 80 | 1 | public url verified |
| 80 | Costco commerce.find_online_return_policy_guidance costco.com | Completes with friction | 80 | 1 | public url verified |
| 81 | Costco commerce.find_return_policy costco.com | Completes with friction | 80 | 1 | public url verified |
| 82 | Costco commerce.find_return_policy_guidance costco.com | Completes with friction | 80 | 1 | public url verified |
| 83 | Costco commerce.find_returns_help costco.com | Completes with friction | 80 | 1 | public url verified |
| 84 | Costco commerce.find_returns_help_current costco.com | Completes with friction | 80 | 1 | public url verified |
| 85 | Dell commerce.find_return_policy_guidance dell.com | Completes with friction | 80 | 1 | public url verified |
| 86 | Delta travel.find_refund_help delta.com | Completes with friction | 80 | 1 | public url verified |
| 87 | Doordash commerce.find_refund_help doordash.com | Completes with friction | 80 | 1 | public url verified |
| 88 | Doordash commerce.find_refund_help_guidance doordash.com | Completes with friction | 80 | 1 | public url verified |
| 89 | Doordash commerce.request_refund_help doordash.com | Completes with friction | 80 | 1 | public url verified |
| 90 | Doordash finance_bills.find_refund_guidance doordash.com | Completes with friction | 80 | 1 | public url verified |
| 91 | Doordash finance_bills.find_refund_help_guidance doordash.com | Completes with friction | 80 | 1 | public url verified |
| 92 | Ebay commerce.find_refund_help ebay.com | Completes with friction | 80 | 1 | public url verified |
| 93 | Ebay commerce.find_return_item_guidance ebay.com | Completes with friction | 80 | 1 | public url verified |
| 94 | Ebay commerce.find_return_item_help_expansion13 ebay.com | Completes with friction | 80 | 1 | public url verified |
| 95 | Ebay commerce.find_return_policy_guidance ebay.com | Completes with friction | 80 | 1 | public url verified |
| 96 | Ebay commerce.find_returns_help ebay.com | Completes with friction | 80 | 1 | public url verified |
| 97 | Ebay commerce.request_return_refund_guidance ebay.com | Completes with friction | 80 | 1 | public url verified |
| 98 | Ebay commerce.return_item_refund_guidance ebay.com | Completes with friction | 80 | 1 | public url verified |
| 99 | Eventbrite commerce.find_ticket_refund_help eventbrite.com | Completes with friction | 80 | 1 | login walls |
| 100 | Frontierairlines travel.find_refund_policy_guidance frontierairlines.com | Completes with friction | 80 | 1 | public url verified |