CrawlDex
Preflight detail

southwest.com

travel.cancel_flight

degraded recipe://travel.cancel_flight/southwest-cancel-flight/v1
Hold / Collect evidence first

Do not trust this route yet

The current evidence set is too thin for a confident agent decision.

Next: Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
73AES
73% outcome rate
Evidence and trust

low trust

32%
basisBased on 3 evidence samples from catalog reporters.3
sourceSources: public web observation.
nextTreat this as directional until trusted canaries or operator reports arrive.
Confidence low 30%
Evidence 3 public web observation
Freshness 0d fresh
Blockers 2 known friction
Recipe

Retrieve the reservation, classify fare/refund branch, and capture Travel Funds/refund outcome before final cancellation.

active
recipe://travel.cancel_flight/southwest-cancel-flight/v1
  1. Open the official public source page and verify the current task path before acting. Source URL, page title, and task-specific branch are captured.
  2. Enter the task surface only after matching the user's goal to the documented path. Required identity, payment, policy, or JavaScript gate is visible.
  3. Stop at any irreversible, paid, or account-mutating step until the user approves. Final-state language and user approval are captured.
Dimension scores

Why the route scores this way

reachability 73
navigability 73
task completability 61
transactability 73
recoverability 61
policy parseability 73
trust safety 73
efficiency 61
Issue flags

Known blockers

confirmation_email_missinghuman_handoff_required
Policy notes
observation methodpublic official help or docs page
observation date2026-06-09
cancellation pathmanage reservation confirmation name cancel
refund branchingfare and payment type dependent
handoff casespartner itineraries packages basic partial cancel
source urlshttps://support.southwest.com/helpcenter/s/article/cancel-flight | https://support.southwest.com/helpcenter/s/article/refund-policy | https://www.southwest.com/air/manage-reservation/
Recommended actions

Remediation queue

  • highagent
    Classify Southwest fare and partner/package status before final cancellation. Keeps cancellation from becoming a missed refund or unresolved support case.
  • mediumagent
    Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.
Agent handoff

Copy this into an agent runbook

travel.cancel_flight
Before attempting travel.cancel_flight on southwest.com, check CrawlDex. Current verdict: Collect evidence first. Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
curl -sS -X POST /api/v1/preflight \
  -H 'content-type: application/json' \
  -d '{"site":"southwest.com","task":"travel.cancel_flight","agent_profile":{"stack":"browser-use","browser_runtime":"playwright"}}'
Preflight contract 
{
  "site": "southwest.com",
  "task": "travel.cancel_flight",
  "agent_profile": {
    "stack": "browser-use",
    "browser_runtime": "playwright"
  }
}