CrawlDex
Preflight detail

verizon.com

customer_support.cancel_service

constrained recipe://customer_support.cancel_service/verizon-fios-disconnect/v1
Hold / Collect evidence first

Do not trust this route yet

The current evidence set is too thin for a confident agent decision.

Next: Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
52AES
52% outcome rate
Evidence and trust

low trust

32%
basisBased on 2 evidence samples from catalog reporters.2
sourceSources: public web observation.
nextTreat this as directional until trusted canaries or operator reports arrive.
Confidence low 27%
Evidence 2 public web observation
Freshness 0d fresh
Blockers 2 known friction
Recipe

Identify service type, compare suspend versus disconnect, capture final-bill/equipment-return implications, and stop before final disconnect.

active
recipe://customer_support.cancel_service/verizon-fios-disconnect/v1
  1. Open the official public source page and verify the current task path before acting. Source URL, page title, and task-specific branch are captured.
  2. Enter the task surface only after matching the user's goal to the documented path. Required identity, payment, policy, or JavaScript gate is visible.
  3. Stop at any irreversible, paid, or account-mutating step until the user approves. Final-state language and user approval are captured.
Dimension scores

Why the route scores this way

reachability 40
navigability 52
task completability 40
transactability 52
recoverability 40
policy parseability 52
trust safety 52
efficiency 40
Issue flags

Known blockers

login_requiredhuman_handoff_required
Policy notes
observation methodpublic official help or docs page
observation date2026-06-09
cancellation pathmy verizon disconnect service phone or chat
service scopeonline disconnect applies to fios services only
equipment returnreturn equipment within 30 days
source urlshttps://www.verizon.com/support/residential/account/manage-service/cancel | https://www.verizon.com/support/suspend-service-faqs/
Recommended actions

Remediation queue

  • highagent
    Branch Verizon Fios cancellation by service type and equipment-return obligation. Prevents incomplete cancellation where equipment fees or unsupported service types remain.
  • mediumagent
    Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.
Agent handoff

Copy this into an agent runbook

customer_support.cancel_service
Before attempting customer_support.cancel_service on verizon.com, check CrawlDex. Current verdict: Collect evidence first. Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
curl -sS -X POST /api/v1/preflight \
  -H 'content-type: application/json' \
  -d '{"site":"verizon.com","task":"customer_support.cancel_service","agent_profile":{"stack":"browser-use","browser_runtime":"playwright"}}'
Preflight contract 
{
  "site": "verizon.com",
  "task": "customer_support.cancel_service",
  "agent_profile": {
    "stack": "browser-use",
    "browser_runtime": "playwright"
  }
}