CrawlDex
Preflight detail

xfinity.com

customer_support.cancel_service

constrained recipe://customer_support.cancel_service/xfinity-cancel-services/v1
Hold / Collect evidence first

Do not trust this route yet

The current evidence set is too thin for a confident agent decision.

Next: Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
49AES
49% outcome rate
Evidence and trust

low trust

32%
basisBased on 2 evidence samples from catalog reporters.2
sourceSources: public web observation.
nextTreat this as directional until trusted canaries or operator reports arrive.
Confidence low 27%
Evidence 2 public web observation
Freshness 0d fresh
Blockers 3 known friction
Recipe

Prepare cancellation and equipment-return checklist, verify device serial numbers, and stop before cancellation or return submission without user approval.

active
recipe://customer_support.cancel_service/xfinity-cancel-services/v1
  1. Open the official public source page and verify the current task path before acting. Source URL, page title, and task-specific branch are captured.
  2. Enter the task surface only after matching the user's goal to the documented path. Required identity, payment, policy, or JavaScript gate is visible.
  3. Stop at any irreversible, paid, or account-mutating step until the user approves. Final-state language and user approval are captured.
Dimension scores

Why the route scores this way

reachability 37
navigability 49
task completability 37
transactability 37
recoverability 37
policy parseability 49
trust safety 37
efficiency 37
Issue flags

Known blockers

login_requiredhuman_handoff_requiredhidden_fee
Policy notes
observation methodpublic official help or docs page
observation date2026-06-09
cancellation pathself service or support questions
equipment returndigital return center store or ups label
final billprorates equipment charges installment balances possible
source urlshttps://www.xfinity.com/support/articles/important-information-when-canceling-services | https://www.xfinity.com/support/articles/returning-your-equipment
Recommended actions

Remediation queue

  • highagent
    Couple Xfinity cancellation with equipment-return evidence. Reduces post-cancellation fee risk from unreturned or mismatched equipment.
  • highagent
    Require total-price verification immediately before final submission. Reduces high-regret transaction errors.
  • mediumagent
    Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.
Agent handoff

Copy this into an agent runbook

customer_support.cancel_service
Before attempting customer_support.cancel_service on xfinity.com, check CrawlDex. Current verdict: Collect evidence first. Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
curl -sS -X POST /api/v1/preflight \
  -H 'content-type: application/json' \
  -d '{"site":"xfinity.com","task":"customer_support.cancel_service","agent_profile":{"stack":"browser-use","browser_runtime":"playwright"}}'
Preflight contract 
{
  "site": "xfinity.com",
  "task": "customer_support.cancel_service",
  "agent_profile": {
    "stack": "browser-use",
    "browser_runtime": "playwright"
  }
}