CrawlDex
Preflight detail

t-mobile.com

customer_support.cancel_service

blocked recipe://customer_support.cancel_service/tmobile-cancel-service/v1
Hold / Collect evidence first

Do not trust this route yet

The current evidence set is too thin for a confident agent decision.

Next: Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
34AES
34% outcome rate
Evidence and trust

low trust

32%
basisBased on 2 evidence samples from catalog reporters.2
sourceSources: public web observation.
nextTreat this as directional until trusted canaries or operator reports arrive.
Confidence low 28%
Evidence 2 public web observation
Freshness 0d fresh
Blockers 2 known friction
Recipe

Read the cancellation page, prepare account-state consequences, and route the user to T-Mobile contact handoff instead of attempting online completion.

active
recipe://customer_support.cancel_service/tmobile-cancel-service/v1
  1. Open the official public source page and verify the current task path before acting. Source URL, page title, and task-specific branch are captured.
  2. Enter the task surface only after matching the user's goal to the documented path. Required identity, payment, policy, or JavaScript gate is visible.
  3. Stop at any irreversible, paid, or account-mutating step until the user approves. Final-state language and user approval are captured.
Dimension scores

Why the route scores this way

reachability 22
navigability 34
task completability 22
transactability 34
recoverability 22
policy parseability 34
trust safety 34
efficiency 22
Issue flags

Known blockers

human_handoff_requiredlogin_required
Policy notes
observation methodpublic official help or docs page
observation date2026-06-09
cancellation pathcontact t mobile required
online completionnot available
account state risksvoicemail digits my tmobile access eip balances
source urlshttps://www.t-mobile.com/support/account/cancel-service
Recommended actions

Remediation queue

  • highagent
    Mark T-Mobile cancellation as human-handoff-required before any agent attempt. Stops agents from wasting cycles on an online cancellation path that official docs say does not exist.
  • mediumagent
    Capture handoff evidence and pause before accepting retention offers. Keeps user intent explicit during adversarial cancellation flows.
Agent handoff

Copy this into an agent runbook

customer_support.cancel_service
Before attempting customer_support.cancel_service on t-mobile.com, check CrawlDex. Current verdict: Collect evidence first. Run a canary or submit a trusted outcome before allowing an agent to attempt this unsupervised.
curl -sS -X POST /api/v1/preflight \
  -H 'content-type: application/json' \
  -d '{"site":"t-mobile.com","task":"customer_support.cancel_service","agent_profile":{"stack":"browser-use","browser_runtime":"playwright"}}'
Preflight contract 
{
  "site": "t-mobile.com",
  "task": "customer_support.cancel_service",
  "agent_profile": {
    "stack": "browser-use",
    "browser_runtime": "playwright"
  }
}