Return and refund report
The Return and Refund Policy Index For AI Agents
Return, refund, and eligibility routes ranked by observed policy clarity, support handoffs, blockers, confidence, freshness, and source caveats.
Publication gate
IndexableThis report has at least 25 qualifying evidence-backed rows and is eligible for search indexing.
- 439
- ranked rows
- 589 observations
- evidence
- 74%
- need a person nearby
- Jul 8, 2026
- last verified
Live rows
Ranked from current CrawlDex evidence
| Rank | Site task | Verdict | AES | Evidence | Main blocker |
|---|---|---|---|---|---|
| 1 | Dmv Ca gov_civic.renew_vehicle_registration dmv.ca.gov | Blocked | 51 | 3 | CAPTCHA checks |
| 2 | Consumerfinance gov_civic.file_complaint consumerfinance.gov | Blocked | 52 | 3 | CAPTCHA checks |
| 3 | Uspto gov_civic.search_public_records uspto.gov | Blocked | 46 | 4 | CAPTCHA checks |
| 4 | Recreation gov_civic.apply_for_permit recreation.gov | Blocked | 50 | 3 | login walls |
| 5 | My Clevelandclinic healthcare_admin.book_appointment my.clevelandclinic.org | Blocked | 56 | 4 | login walls |
| 6 | Va healthcare_admin.book_appointment va.gov | Blocked | 56 | 4 | login walls |
| 7 | Sba gov_civic.register_business sba.gov | Needs user presence | 58 | 3 | login walls |
| 8 | Reportfraud Ftc gov_civic.file_complaint reportfraud.ftc.gov | Blocked | 39 | 3 | CAPTCHA checks |
| 9 | Sam gov_civic.register_business sam.gov | Needs user presence | 58 | 4 | login walls |
| 10 | Walgreens healthcare_admin.refill_prescription walgreens.com | Blocked | 59 | 4 | login walls |
| 11 | Cvs healthcare_admin.refill_prescription cvs.com | Blocked | 60 | 3 | login walls |
| 12 | Zoom subscriptions.request_refund zoom.us | Blocked | 55 | 2 | login walls |
| 13 | Mychart healthcare_admin.request_records mychart.org | Completes with friction | 60 | 3 | login walls |
| 14 | Cms healthcare_admin.ask_about_estimate cms.gov | Blocked | 53 | 3 | login walls |
| 15 | Irs gov_civic.check_tax_refund irs.gov | Blocked | 58 | 3 | CAPTCHA checks |
| 16 | Eftps finance_bills.tax_payment_or_refund_lookup eftps.gov | Completes with friction | 70 | 3 | login walls |
| 17 | Irs finance_bills.tax_payment_or_refund_lookup irs.gov | Completes with friction | 71 | 3 | login walls |
| 18 | Healthcare healthcare_admin.find_in_network_doctor healthcare.gov | Completes with friction | 64 | 3 | login walls |
| 19 | Kaiserpermanente healthcare_admin.find_in_network_doctor kaiserpermanente.org | Completes with friction | 64 | 3 | login walls |
| 20 | Aetna healthcare_admin.find_in_network_doctor aetna.com | Completes with friction | 66 | 4 | login walls |
| 21 | Taxact finance_bills.tax_payment_or_refund_lookup taxact.com | Completes with friction | 70 | 3 | login walls |
| 22 | Labcorp healthcare_admin.check_lab_results labcorp.com | Completes with friction | 66 | 3 | login walls |
| 23 | Medicare healthcare_admin.find_in_network_doctor medicare.gov | Completes with friction | 66 | 4 | login walls |
| 24 | Newyorklife insurance.life_claim_documents newyorklife.com | Completes with friction | 66 | 3 | login walls |
| 25 | Capitalone finance_bills.update_autopay capitalone.com | Needs user presence | 46 | 2 | login walls |
| 26 | Data Cms healthcare_admin.find_in_network_doctor data.cms.gov | Needs user presence | 55 | 4 | login walls |
| 27 | Dmv Ny gov_civic.book_dmv_appointment dmv.ny.gov | Blocked | 60 | 3 | CAPTCHA checks |
| 28 | Benefits gov_civic.check_benefits_eligibility benefits.gov | Completes with friction | 62 | 4 | login walls |
| 29 | Bcbs healthcare_admin.find_in_network_doctor bcbs.com | Completes with friction | 64 | 3 | login walls |
| 30 | Cigna healthcare_admin.find_in_network_doctor cigna.com | Completes with friction | 64 | 3 | login walls |
| 31 | Aliexpress commerce.check_return_policy aliexpress.com | Completes with friction | 66 | 3 | unclear policy text |
| 32 | Metlife insurance.life_claim_documents metlife.com | Completes with friction | 66 | 3 | login walls |
| 33 | Prudential insurance.life_claim_documents prudential.com | Completes with friction | 66 | 3 | login walls |
| 34 | Mercari commerce.check_return_policy mercari.com | Completes with friction | 75 | 3 | login walls |
| 35 | Poshmark commerce.check_return_policy poshmark.com | Completes with friction | 75 | 3 | login walls |
| 36 | Stockx commerce.check_return_policy stockx.com | Completes with friction | 75 | 3 | login walls |
| 37 | Ikea commerce.check_return_policy ikea.com | Completes with friction | 76 | 3 | login walls |
| 38 | Costco customer_support.order_return_support costco.com | Completes with friction | 79 | 3 | login walls |
| 39 | Walmart customer_support.return_or_refund_support walmart.com | Completes with friction | 79 | 3 | login walls |
| 40 | Chewy commerce.check_return_policy chewy.com | Needs user presence | 46 | 3 | login walls |
| 41 | Travel State gov_civic.schedule_passport_appointment travel.state.gov | Blocked | 63 | 3 | CAPTCHA checks |
| 42 | Booking finance_bills.find_refund_guidance booking.com | Blocked | 0 | 1 | public url verified |
| 43 | Booking travel.find_refund_policy_guidance booking.com | Blocked | 0 | 1 | public url verified |
| 44 | Harborfreight commerce.evaluate_returns_or_checkout harborfreight.com | Blocked | 0 | 1 | bot detection blocks |
| 45 | Hm commerce.evaluate_returns_or_checkout hm.com | Blocked | 0 | 1 | bot detection blocks |
| 46 | Klarna finance_bills.find_refund_payment_help klarna.com | Blocked | 0 | 1 | public url verified |
| 47 | Lincolnfinancial insurance.life_claim_documents lincolnfinancial.com | Completes with friction | 61 | 3 | login walls |
| 48 | Airbnb travel_support.find_refund_policy_guidance airbnb.com | Blocked | 0 | 1 | public url verified |
| 49 | Airbnb travel.find_refund_guidance airbnb.com | Blocked | 0 | 1 | public url verified |
| 50 | Trello subscriptions.find_refund_policy_guidance trello.com | Blocked | 0 | 1 | public url verified |
| 51 | Booking travel.cancel_hotel booking.com | Needs user presence | 52 | 2 | missing confirmation emails |
| 52 | Etsy commerce.return etsy.com | Needs user presence | 55 | 2 | required human handoff |
| 53 | Ebay commerce.return ebay.com | Completes with friction | 65 | 2 | login walls |
| 54 | Sce real_estate_moving.transfer_utilities sce.com | Completes with friction | 67 | 2 | login walls |
| 55 | Acehardware commerce.check_return_policy acehardware.com | Completes with friction | 83 | 3 | login walls |
| 56 | Cvs commerce.check_return_policy cvs.com | Completes with friction | 83 | 3 | login walls |
| 57 | Apple commerce.check_return_policy apple.com | Completes with friction | 84 | 3 | login walls |
| 58 | Dell commerce.check_return_policy dell.com | Completes with friction | 84 | 3 | login walls |
| 59 | Nike commerce.check_return_policy nike.com | Completes with friction | 84 | 3 | login walls |
| 60 | Ulta commerce.check_return_policy ulta.com | Completes with friction | 84 | 3 | login walls |
| 61 | Walgreens commerce.check_return_policy walgreens.com | Completes with friction | 84 | 3 | login walls |
| 62 | Wayfair commerce.check_return_policy wayfair.com | Completes with friction | 84 | 3 | login walls |
| 63 | Costco commerce.check_return_policy costco.com | Completes with friction | 86 | 4 | login walls |
| 64 | Walmart commerce.check_return_policy walmart.com | Completes with friction | 86 | 4 | login walls |
| 65 | Landsend commerce.find_return_policy_help landsend.com | Blocked | 0 | 1 | bot detection blocks |
| 66 | Coursera education.request_refund coursera.org | Completes with friction | 83 | 4 | login walls |
| 67 | Newegg commerce.check_return_policy newegg.com | Completes with friction | 83 | 3 | login walls |
| 68 | Temu commerce.check_return_policy temu.com | Completes with friction | 84 | 3 | login walls |
| 69 | Target commerce.check_return_policy target.com | Completes with friction | 86 | 4 | login walls |
| 70 | Expedia travel.cancel_flight expedia.com | Needs user presence | 43 | 3 | login walls |
| 71 | Southwest travel.cancel_flight southwest.com | Completes with friction | 73 | 3 | missing confirmation emails |
| 72 | Chewy commerce.find_return_policy_help chewy.com | Completes with friction | 80 | 1 | login walls |
| 73 | Stubhub commerce.find_ticket_refund_help stubhub.com | Completes with friction | 80 | 1 | login walls |
| 74 | Venmo commerce.find_return_policy_guidance venmo.com | Completes with friction | 80 | 1 | public url verified |
| 75 | Menards commerce.check_return_policy menards.com | Completes with friction | 83 | 3 | login walls |
| 76 | Shein commerce.check_return_policy shein.com | Completes with friction | 84 | 3 | login walls |
| 77 | Academy commerce.check_return_policy academy.com | Completes with friction | 80 | 1 | login walls |
| 78 | Airbnb travel.find_refund_help airbnb.com | Completes with friction | 80 | 1 | public url verified |
| 79 | Airbnb travel.find_refund_policy_guidance airbnb.com | Completes with friction | 80 | 1 | public url verified |
| 80 | Airbnb travel.find_refund_status_help airbnb.com | Completes with friction | 80 | 1 | public url verified |
| 81 | Alaskaair travel.find_cancel_refund_guidance alaskaair.com | Completes with friction | 80 | 1 | public url verified |
| 82 | Alaskaair travel.find_refund_policy_guidance alaskaair.com | Completes with friction | 80 | 1 | public url verified |
| 83 | Amazon commerce_return_gift_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 84 | Amazon commerce.check_return_policy amazon.com | Completes with friction | 80 | 1 | public url verified |
| 85 | Amazon commerce.find_gift_return_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 86 | Amazon commerce.find_public_return_help amazon.com | Completes with friction | 80 | 1 | public url verified |
| 87 | Amazon commerce.find_refund_policy_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 88 | Amazon commerce.find_refund_status_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 89 | Amazon commerce.find_refund_timing_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 90 | Amazon commerce.find_return_help amazon.com | Completes with friction | 80 | 1 | public url verified |
| 91 | Amazon commerce.find_return_items_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 92 | Amazon commerce.find_return_items_help_expansion13 amazon.com | Completes with friction | 80 | 1 | public url verified |
| 93 | Amazon commerce.find_return_order_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 94 | Amazon commerce.find_returns_center_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 95 | Amazon commerce.return_item_guidance amazon.com | Completes with friction | 80 | 1 | public url verified |
| 96 | Amazon customer_support.return_or_refund_support amazon.com | Completes with friction | 80 | 1 | public url verified |
| 97 | Apple commerce.find_refund_request_guidance apple.com | Completes with friction | 80 | 1 | public url verified |
| 98 | Apple commerce.find_returns_help apple.com | Completes with friction | 80 | 1 | public url verified |
| 99 | Apple commerce.request_app_or_media_refund_guidance apple.com | Completes with friction | 80 | 1 | public url verified |
| 100 | Apple commerce.request_app_store_refund_guidance apple.com | Completes with friction | 80 | 1 | public url verified |